Community Support Services Coordinator 081718-CSS-TBAY

Internal/External Job Posting
Location: Thunder Bay
Determinate, Full-time Position
Closes August 17, 2018 at 4:30 p.m.
Posting: 081718-CSS-TBAY

Applications must be submitted on-line at

The Métis Nation of Ontario (MNO) Healing and Wellness Branch is seeking a strong team player to serve as a Community Support Services Coordinator (CSS).  This determinate backfill, full-time position is based in The Métis Nation of Ontario office in Thunder Bay, with some travel throughout the region.

The Community Support Services (CSS) program is a service delivery program to assist people who are having trouble managing a chronic disease, are terminally ill, frail or elderly, and/or isolated.  The heart of the CSS program is delivery of services such as medical transportation, friendly visiting, caregiver support, advocacy, referrals, assessing client safety or hazards in their home and help them address, working with Ontario Works, Ontario Disability Support Program, or First Nation Non-insured Health Benefits for best access, as well as support for services, assist with reading for clients with literacy issues and assist clients with resources for end-of-life needs.   The CSS program also relies on assistance from volunteers to deliver some of our services. 


Reporting to the CSS Program Supervisor, the duties include but are not limited to:

  • Comply with MNO Policies and Procedures and MNO Financial Policies and Procedures at all times
  • Deliver the Community Support Services program in the spirit and philosophy of the Métis Nation of Ontario’s Statement of Prime Purpose
  • Deliver the Community Support Services of: medical transportation (using personal vehicle or arranging through public service providers), friendly visits / security checks, caregiver support and other relevant services with the highest level of quality and care
  • Maintain client files including case noting (using the MNO database) for pertinent data collection, ensuring client confidentiality at all times
  • Recruit, provide training to volunteers and submit volunteer expenses for approval using the existing internal processes and timelines
  • Track site budget and report surplus and/or deficiencies to Supervisor on a monthly basis
  • Perform administrative duties such as purchase orders, expense submissions and program reports
  • Coordinate and collaborate for additional health services with external organizations on behalf of the client as needed
  • Participate in on-going professional development activities as time and financial resources permit
  • Network with Community Care Access Centres, Public Health Units and other health related agencies as well as Indigenous organizations to improve access to the MNO CSS program
  • Be available for meetings or travel outside of Métis Nation of Ontario regular working hours as required, including mandatory attendance at the Annual General Assembly
  • Fulfill all other responsibilities as determined by Management of the Healing and Wellness Branch


Minimum Qualifications:

  • Post-Secondary education in a Social related field and/or minimum 2 years’ experience in providing social support services to clients in an Aboriginal setting
  • Proficiency with computer programs (Outlook, Excel, Work and PowerPoint)
  • Available to travel, which may require being away from home location overnight
  • reliable vehicle and valid driver’s license (Full class “G”), $2,000,000 liability insurance coverage
  • Ability to physically support clients needing assistance while doing a medical transport
  • Successful candidate will provide - Police Check and Vulnerable Sector Check
  • Current CPR/First Aid Certification
  • Ability to work as part of a team and independently with minimal supervision



  • Knowledge of the Métis Nation of Ontario and programs offered
  • Knowledge of Aboriginal programs and services
  • Ability to lift 11.5 kg when required
  • Experience working with volunteers in a non-profit environment
  • Flexible work schedule with ability to work extended hours as necessary


The Métis Nation of Ontario welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. 

We thank all applicants for their interest but advise that only those selected for an interview will be contacted.  Preference may be given to qualified Métis candidates. 

Application Instructions

To apply answer the following questions. Questions denoted by a " * " are mandatory requirements and must provide the appropriate response in order to continue to the next stage: