Coordinator- Housing Support

Internal/External Job Posting
Location: To be determined 
Indeterminate full-time position
Closing:  July 13, 2020 4:30 PM
Job Band: 4

Salary range: $43,350 - $49,870(annually)

Summary of Position:

The Coordinator- Housing Support under the direction of the Manager of Housing and Homelessness Programs, will primarily be responsible to act as an advocate for Metis Citizens within the community. This position will collaborate with members of the Housing team to plan, implement, coordinate, and evaluate client care and support in consultation with individuals and their families.

Program Specific Duties & Responsibilities

  • Act as an advocate for client groups within the MNO community
  • Delivery of their associated program goals including delivery of services, managing volunteers, maintaining and supporting clients within a pre-defined geographic area
  • Provide supports to assist clients in developing skills to deal with and resolve their social and personal challengesCollaborate with members of the Housing and Infrastructure Branch to plan, implement, coordinate, and evaluate client care and support in consultation with individuals and their families
  • Collaborate with other MNO service providing teams to support client care plan
  • Provide housing/homelessness specific information on related supports and resources
  • Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; and their right to privacy and dignity
  • Use effective interpersonal skills to communicate complex and sensitive information
  • Provide a consistently high standard of care and support for clients
  • Provide direct and comprehensive care and assistance to clients with specialized and complex needs
  • Schedule or conduct follow-up meetings/appointments with clients
  • Assess, evaluate, plan, and revise client care/support in relation to housing/homelessness
  • Encourage open communication among clients when discussing issues, problems, or concerns
  • Ensure commitment to quality, client safety, and risk management initiatives
  • Provide education, advocacy and support to clients and families
  • Provide timely and astute information to other members of the team, as well as to individuals under direct care or support and their family members
  • Demonstrate cooperation among other staff members in order to ensure efficiency of care and support for clients
  • Protect the health and safety of others by adopting safe work practices and reporting unsafe conditions immediately
  • Perform responsibilities of the position within the legislative and regulatory standards set out in the applicable federal, provincial, and municipal legislation
  • Prepare and submit accurate reports and records including case noting (using the MNO database) for pertinent data collection, ensuring client confidentiality at all times
  • Perform administrative duties related to case management and service delivery
  • Ensure program delivery is consistent with funding agreements, including community engagement and system navigation support
  • Plan and execute on a client service plan, including referral to other agencies that provide financial assistance, legal aid, housing, medical treatment and other services
  • Evaluate the effectiveness of service and program delivery
  • Organize and facilitate community events to enhance client and community knowledge, improve client access, and provide cultural sensitivity training
  • Other duties as assigned

Knowledge, Skills & Attributes:


  • Strong desire to act in the service of the Métis Citizens, to advance and uphold Métis rights and culture
  • A high degree of technology literacy (Experience in OHATS, Dayforce, DataBasics an asset) and proficiency in standard office equipment
  • Ability to deal pleasantly and effectively with a wide range of people of different ages and cultures, in potentially volatile and emotionally charged situations
  • Ability to maintain positive professional boundaries without imposing personal judgments and expectations on families and clients
  • Advanced communications skills
  • Organization skills and time/priority-management
  • Highly detail-oriented
  • Ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures
  • Ability to work alone/independently with minimal supervision
  • Demonstrated time management skills
  • High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
  • High level of integrity and work ethic


  • Knowledge of indigenous (preferably Métis) culture, issues, and current activities



  • Bilingualism


Education & Experience:


  • 1 year of Client service experience
  • Demonstrated social services/community supports experience
  • Degree or diploma related to position (Social Worker/Social Service Worker)
    • One year or more experience in a similar/comparable role
    • A combination of expereince and education may be considered in lieu of above 



  • Experience in the delivery of Housing and or Homelessness programming
  • Experience dealing with confidential information
  • Experience working in coordinating and delivering community-based programs or projects



  • Non Violent Crisis Intervention certification

 This position at the  MNO will require the following:

  1. Current CPR/First Aid certification or ability to obtain
  2. Completion and maintenance of Vulnerable Sector Verification
  3.  A reliable vehicle (or ability to rent), driver’s licence, $1,000,000 liability insurance, and a clean driving record
  4.  Flexibility to work extended hours as necessary
  5.    Ability to occasionally travel and stay at remote locations for limited periods of time

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection. Please email if you require an accommodation during the hiring process.

Preference may be given to qualified Métis candidates.