Healing and Wellness Supervisor 032719-HWS


Location:    Bancroft, Blind River, Fort   Frances, Gravenhurst, Kenora,
                    North Bay, Ottawa, Renfrew, Sudbury, Thunder   Bay,
                    Timmins, or Toronto.
Closes:       March 27, 2019 - 4:30 p.m.
Posting:      032719-HWS-Various Locations

The Métis Nation of Ontario (MNO) Healing & Wellness (H&W) seeks two strong team leaders to serve as Healing and Wellness Supervisors. These are indeterminate, full-time positions based in a Métis Nation of Ontario office, starting as soon as possible.  The successful internal candidate will be enrolled in the Group Benefits and Registered Pension Plans after successfully completing 3 months of employment.  Some travel may be required.

The primary purpose/objective of these positions is to provide appropriate supportive interventions to frontline programming, ensure the quality, consistency and continuity of daily programming operations as well as complete compliance to all MNO Policies and Procedures. Varying supports and/or individualized action plans will be developed, actioned and monitored by the Supervisors.  These positions will not have budgetary authority specifically; however, they will work in collaboration with the entire Healing and Wellness management team as a primary participant in the development of annual project work plans and partnering budgets.

In carrying out the following duties, it is expected that the Healing and Wellness Supervisor will:

  • Fully understand the significance and fundamental importance of MNO’s Statement of Prime Purpose (SPP) to all MNO’s work, and to the requirements of the position specifically
  • Adhere to MNO Policies and Procedures and MNO’s Financial Policies and Procedures at all times
  • Uphold MNO’s Standards of Professional Conduct at all times
  • Adhere to Privacy Laws and respect confidential information at all times
  • The employee must be cognizant of the Ontario Employment Standards Act, Occupational Health and Safety Act, Workers' Safety and Insurance Board, Ontario Human Rights Code, Canadian Human Rights Act, and other legislative provisions governing the employment relationship between MNO and the employee
  • Ensure that all activities are conducted in accordance with established Métis Nation of Ontario Policies and Procedures and Contribution Agreements (CA)
  • Work in collaboration within the Branch, other MNO branches, MNO leadership, MNO citizens, MNO contractors and consultants on related projects
  • Attend the Annual General Assembly (MNO Policy 2.120)

Reporting to the Manager of Programs and Services, the duties include but are not limited to:

Operational Responsibilities:

  1. Provide support, training and skill development and supportive interventions to frontline employees for matters related to H&W standards of service provision, as directed
  2. Engage in follow-up monitoring activities for employee support plans
  3. Participate in weekly Supervisor’s meeting with Manager of Operations
  4. Answer calls and provide programming support and report to the H&W Manager of Operations with sufficient information including recommendations for instructions/approvals to be provided where needed
  5. Engage in monthly one-on-one service reviews with program coordinators and report back to the management team
  6. Participate in team meetings via telephone or teleconference; report back as per the template format
  7. Record all calls and interaction; report back as per the template format
  8. Engage in supportive site visits as required; report back as per the template format
  9. Shadow managers on occasion for site audits
  10. Assist frontline with planning/marketing various submission activities; report back as per the template format
  11. Review team meeting minutes and report weekly to Manager
  12. Review event planning templates and send forward requests, etc. as required
  13. Debrief with frontline as required; report back as per the template format
  14. Receive and forward documentation from frontline onwards (posters, duty to report, etc.)
  15. Facilitate the interactions to support front line through program change when it is presented
  16. Conduct frontline performance evaluations as the final step of a collaborative process with entire management team
  17. Support mangers with assignments as required
  18. Participate in MNO H&W training as needed/determined

Advisory Responsibilities:

  1. Report directly to the Manager of Programs and Services
  2. Ensure Manager is briefed on important client, staff, volunteer and community related matters immediately
  3. Collaborate with management team to prepare the performance reviews for programs and individual employees
  4. Inform Manager of training requests and recommendations
  5. Collaborate with management team to prepare supporting documents and action plans required to endorse program change and front line adherence as required
  6. Collaborate monthly with the Manager to prepare one on one service reviews for program coordinators
  7. Work with H&W management team to prepare yearly Annual Submissions for all programs

Financial Responsibilities: 

  1. Ensure PTO and PO forms as well as  Expense and PCard reports are completed correctly and sent to Manager
  2. Work with H&W management team to prepare the information needed for Finance branch to set up accurate program budgets, budget lines and amounts as per our funding agreements
  3. Work with H&W Manager(s) to develop appropriate tools to support front line struggling with internal financial processes and/or procedures
  4. Conduct monthly budget reviews with program coordinators and report back to Manager

Mandatory Qualifications:

  • Post-Secondary education in a Social Sciences related field and/or minimum 2 years’ experience in providing social support services to clients in an Indigenous setting
  • Experience in organizing, implementing community based workshops/activities/community events
  • Relevant background in Métis focused and broader Indigenous health promotion, recreation and social programs
  • Proficiency with computer programs (Outlook, Excel, Work and PowerPoint)
  • Flexible work schedule with ability to work extended hours or week-ends as necessary
  • Successful completion and maintenance of a Vulnerable Sector Check
  • Valid driver’s license (Full class “G”), access to reliable vehicle and $2,000,000 liability insurance coverage
  • Current CPR/First Aid Certification or willingness to obtain


  • Knowledge of the Métis Nation of Ontario organization and programs
  • Knowledge and ability to network and liaise with other Indigenous programs and services
  • Well-developed administrative, organizational and communication skills in order to meet deadlines
  • Ability to work as part of a team and independently with minimal supervision
  • Willingness and ability to travel throughout Ontario
  • Ability to lift 11.5 kg when required
  • Bilingualism would be considered an asset


The Métis Nation of Ontario welcomes and encourages applications
from people with disabilities. Accommodations are available
on request for candidates taking part in all aspects of the selection process.

 We thank all applicants for their interest but advise that
only those selected for an interview will be contacted.
Preference may be given to qualified Métis candidates.



Application Instructions

To apply answer the following questions. Questions denoted by a " * " are mandatory requirements and must provide the appropriate response in order to continue to the next stage: