Manager, Education and Training

Internal/External Job Posting
Location: To be determined 
Permanent,  full-time position
Closing:  Monday July 13, 2020 4:30 PM
Salary range:  $68,290- $78,550 (annually) 

Summary of Position:

Under the Direction of the Director of Education and Training, the Manager, Education and Training Programs will oversee the implementation and operations of education and training program mandates and service directives. The Program Manager will directly oversee program implementation and development for education and training programs and initiatives with a particular focus on postsecondary education. This position will collaborate with the education and training management team ensure program development and implementation is in line with quality, consistency and continuity of daily operations. The Manager, Education and Training will have branch and program specific duties and responsibilities found in Appendix A.

Competencies:

  • Accountability
  • Coaching
  • Communication
  • Continuous Improvement
  • Health and Safety Leadership
  • Leadership

Key Duties & Responsibilities:

  1. Plan, organize, direct, control and evaluate the operations of establishments that provide services to the MNO such as management consulting, market research, personnel and payroll services, contact centre services and security services
  2. Develop action plans, provide expertise in response to client needs, and support and advise project teams.
  3. Manages the employment lifecycle, including supporting supervisors in recruitment, discipline, termination, and various other employment lifecycle activities.
  4. Direct and advise staff in the development and implementation of service quality assessment strategies
  5. Plan, administer and control budgets for client projects, contracts, equipment and supplies
  6. Represent the company within various economic and social organizations
  7. Assists with start-up, development, and growth of new programs as needed.
  8. Collaborates with the team to identify ways to improve department effectiveness; implements viable ideas.
  9. Resolves complex conflicts that arise among team members and/or other employees.
  10. Other reasonable duties as may be assigned 

Appendix A: Branch Specific Information – Manager, Education and Training Programs

Job Summary:

The primary purpose/objective of this position is to oversee the implementation and operations of education and training program mandates and service directives. The Program Manager will directly oversee program implementation and development for education and training programs and initiatives with a particular focus on postsecondary education. This position will collaborate with the management team and work closely with the Director of Education & Training to ensure program development and implementation is in line with quality, consistency and continuity of daily operations.

Branch Specific Roles and Responsibilities:

Management Responsibilities:

  • Management Staff are responsible for:
    • The safety and health of their employees and the workplace
    • The performance of their employees
    • The mitigation of risk to the organization
    • The integrity of the organization

Operational Responsibilities:

  • Collaborate with Director of Education and Training and management team to improve branch efficiencies and operations through the development of program related policy and operating guidelines as required.
  • Ensure the Director of Education and Training is briefed on important program related matters.
  • Collaborate with management team to ensure program development and seamless implementation.
  • Contribute to provincial-level initiatives, training events and communications planning and implementation for the benefit of the Education & Training Branch.
  • Prepare internal reports, briefing notes and updates as required.
  • Under the direction of the Director of Education & Training, participate in the recruitment of program staff as required.
  • Participation in MNO Education and Training branch training sessions and Operations/Management meetings as needed/determined.
  • Manage, monitor and evaluate regional and provincial program implementation.
  • Prepare program narrative reports for funders.
  • Contribute to the development and implementation of Branch projects, programs, strategies, policies and practices.
  • Liaise and establish linkages with provincial and federal funding agencies, and Indigenous and non-Indigenous agencies in collaboration with MNOET management team.
  • Participate in preparation of funding proposals as required.
  • Participate in the development of program procedures and processes.
  • Represent MNO on committees and/or at program related meetings.
  • Produce briefing notes and other reports.
  • Ensure milestones, targets, deliverables and deadlines are met.
  • Project site visits as needed from time to time.
  • Ensure all program communications meet requirements set by MNO communications branch.
  • Manages the employment lifecycle, including supporting supervisors in recruitment, discipline, termination, and various other employment lifecycle activities.
  • Direct and advise staff in the development and implementation of service quality assessment strategies.
  • Assists with start-up, development, growth and completions of new projects and programs as needed.
  • Resolves complex conflicts that arise among team members and/or other employees.
  • Other duties as assigned by the Director of Education & Training.

Financial Responsibilities: 

  • Work with Management team to develop appropriate tools for financial processes and reporting. 
  • Work with Management team to develop program plans, budgets, reporting and forecasts as required by program funder.
  • Work with MNO Finance branch to ensure ongoing program accountability

People and Culture:

  • Plans, organizes, administers, reviews and evaluates the work of professional, office support and operational staff
  • Provides direction for the selection, training, development and work evaluation of Education and Training employees
  • Develop, review and implement policies and procedures to meet legal requirements, MNO needs and the Education and Training Mission

Community Relations:

  • Develop and foster community networks to support to the organizational goals
  • Serve as an effective spokesperson for the organization: represent the programs and point of view of the organization to funders, politicians, donors, other organizations, and the general public
  • Communicate with stakeholders to keep them informed of the organization’s work and to identify community needs
  • Attend the Annual General Assembly as required

Collaboration:

Serves on the management team and attends meetings and conferences ensuring that Education and Training Programming needs and concerns are represented, as well as participating in strategic planning for the Education and Training Branch. 

Knowledge, Skills & Attributes:

Required

  • Strong desire to act in the service of the Métis Citizens, to advance and uphold rights and culture
  • Significant knowledge on Métis and/or Indigenous policy issues and principle or a demonstrated ability to quickly acquire knowledge of Métis and/or indigenous specific matters.
  • A post-secondary degree in a related field (preferred in business or management)
  • A high degree of technology literacy and proficiency in standard office equipment
  • Advanced communications skills, both written and verbal
  • Superior organization skills and time/priority-management
  • Highly detail-oriented
  • Elevated levels of problem-solving, and analytical skills
  • Exceptional project coordination, time management and organizational skills, including the design and implementation of project work-plans
  • Ability to work alone/indecently with minimal supervision
  • Excellent leadership and interpersonal skills.
  • Ability to motivate team to accomplish objectives.
  • Ability to solve conflicts among coworkers.
  • Advanced understanding of records, inventories, and other routine documentation.
  • Basic understanding of employment law legislation.

Preferred

  • Knowledge of accounting and basic finance skills.
  • Knowledge of Métis-specific and broader indigenous key challenges, and programs

Assets

  • Bilingualism

 

Education and Experience:

Required

  • Three to five years’ experience in a similar/comparable role.
  • Post Secondary Education in Business, Education and or related field
  • A combination of relevant experience and education may be considered in lieu of the experience and educational requirement
  • Experience in recruitment, training, discipline, and termination.
  • Experience in conflict management.
  • Demonstrated ability to write high quality evidence and data based reports and professional presentations
  • Demonstrated ability in policy and program development and evaluation
  • Demonstrated ability to quickly acquire and expand knowledge and to be flexible in a demanding and dynamic environment

Preferred

  • Demonstrated ability to effectively maintain financial records, manage project budgets
    • For internal applicants- three to five years’ experience in the Branch with demonstrated growth and potential to fulfill the role.
    • Experience working in an Indigenous setting is preferred.

Assets

  • Accreditation in a leadership society/association

This positions at the MNO will require the following:

  1. Completion and maintenance of Vulnerable Sector Verification
  2. A reliable vehicle, driver’s licence, $1,000,000 liability insurance, and a clean driving record
  3.  Flexibility to work extended hours as necessary
  4. Ability to occasionally travel and stay at remote locations for limited periods of time

 

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection. Please email humanresources@metisnation.org if you require an accommodation during the hiring process.

Preference may be given to qualified Métis candidates.