Supervisor – Early Learning and Child Care

Internal/External Job Posting
Location:  To Be Determined 
Indeterminate, full-time position
Closes: October 26, 2020 4:30 PM
Starting salary range: $60,960-$70,120 per year based on experience

Summary of Position:

Under the direction of the Manager of Early Learning and Child Care, the Supervisor will provide appropriate supportive interventions to frontline programming to ensure the quality, consistency and continuity of daily programming operations as well as complete understanding including compliance to all MNO Policies and procedures. Varying supports and/or individualized action plans will be developed, actioned and monitored by the Supervisor. This position will work in collaboration with the entire Education and Training management team as a primary participant in the development of project work plans and partnering budgets.  The Supervisor is also responsible for promoting a health and safety culture at the MNO, managing employee return to work and accommodations, handling employee relations issues, including attendance and absenteeism.

Key Duties & Responsibilities:

Human Resources Responsibilities:

  • The supervisor will provide support, encouragement, training and skill development and supportive interventions to regional frontline employees for matters related to standards of service provision.
  • The supervisor will participate in the recruiting process of new roles and back filled roles by prescreening applicants, conducting phone interviews, being on interview and selection panels and conducting reference checks
  • The supervisor will monitor performance of all direct reports including performance reviews, documented coaching, and if required initiate performance improvement plans

Education and Training Collaboration Responsibilities:

  • Lead monthly regional work plans calls with regional staff and report back to the management team.
  • Participate in regular Supervisor’s meeting with the Manager of Early Learning and Child Care
  • Answer calls and provide programming support and report to the Manager of Early Learning and Child Care with sufficient information including recommendations for instructions/approvals to be provided where needed.
  • Participate in regular monthly operations meetings
  • Assist frontline with planning/marketing various submission activities; report back as per the template format
  • Review Event planning templates and send forward requests, etc. as required.
  • Debrief with frontline as required; report back as per the template format
  • Receive and forward documentation from frontline onwards (posters, duty to report, etc.)
  • Facilitate the interactions to support regional front line through program change when it is presented

Advisory

  • Inform Manager of Early Learning and Child Care of training requests and recommendations
  • Collaborate with management team to prepare supporting documents and action plans required to endorse program change and front line adherence as required
  • Collaborate with the Manager of Early Learning and Child Care to prepare quarterly reports for regional work plan activities
  • Identify gaps in regional work plans and recommend activity to support the gaps
  • Work with E & T management team to prepare yearly Annual Submissions for all programs.

Financial Responsibilities: 

  • Ensure employee time off requests are managed in a timely manner is completed properly as well as provide assistance with employee and program expense claims
  • Work with E & T management team to prepare the information needed for Finance branch to set up accurate program budgets, budget lines and amounts as per our funding agreements.
  • Work with Education and Training Manager(s) to develop appropriate tools to support front line struggling with internal financial processes and/or procedures.
  • Conduct monthly budget reviews and report back to Manager of Early Learning and Child Care

People Leader Responsibilities:

  • The safety and health of their employees and the workplace
  • The mitigation of risk to the organization
  • The integrity of the organization
  • Engage in supportive site visits as required; report back as per the template format (file and client case management)
  • Shadow managers on occasion for site audits.
  • Support, coach and mentor direct reports
  • Attend and patriciate in professional skills development; Leadership Boot Camp, Monthly Health and Safety and Legislated training and other training offered by the MNO or externally
  • Attend employee relations bi-monthly meetings with human resources and other members of the Education and Training Management Team.
  • Elevate employee relations concerns to Manager of ELCC as required

Community Relations:

  • Develop and foster community networks to support to the organizational goals
  • Serve as an effective spokesperson for the organization: represent the programs and point of view of the organization to funders, politicians, donors, other organizations, and the general public
  • Attend the Annual General Assembly if required

Knowledge, Skills & Attributes:

  • Strong desire to act in the service of the Métis Citizens, to advance and uphold rights and culture
  • A post-secondary degree or certification in a related field or equivalent combination of education and experience
  • A high degree of technology literacy and proficiency in standard office equipment
  • Advanced communications skills, both written and verbal
  • Superior organization skills and time/priority-management managing others including the design and implementation of project work plans
  • Elevated levels of problem-solving and analytical skills
  • Demonstrated ability to motivate, lead and work effectively with others in a supervisory capacity
  • Demonstrated understanding of policies, processes, practices and documentation used to deliver program services or the Branch mandate

Education and Experience:

  • Previous 1-2 years or more experience in a Team Leader or similar role or comparable experience motivating/leading others
  • Demonstrated experience dealing with personal and confidential information and issues in a mature, tactful and diplomatic manner
  • Demonstrated experience in quickly acquiring and expanding knowledge and being flexible in a demanding and dynamic environment
  • A post-secondary degree or certification in a related field
  • A combination of education and relevant experience may be considered in lieu of above
  • Relevant background in Métis focused and broader Indigenous education, Early Learning and Child Care and child care subsidy programs

All positions at the MNO may require the following:

1.       Current CPR/First Aid certification or ability to obtain
2.       Completion and maintenance of Vulnerable Sector Verification
3.       A reliable vehicle (or ability to rent), driver’s licence, $1,000,000 liability insurance, and a clean driving record
4.       Flexibility to work extended hours as necessary
5.       Ability to occasionally travel within Ontario for limited periods of time

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection. Please email humanresources@metisnation.org if you require an accommodation during the hiring process.

Preference may be given to qualified Métis candidates and qualified current MNO Employees.