Supervisor Education and Training 012319-SET-OTT/TOR

Internal/External Job Posting
Indeterminate, Full-time
Location: Ottawa and Toronto
Closes: January 23, 2019 - 4:30 p.m.
Posting: 012319-SET-OTT/TOR

The Métis Nation of Ontario (MNO) Education and Training (E&T) branch is seeking two strong leaders to serve as Supervisor Education and Training in the Ottawa and Toronto offices, with some travel throughout the region.  These permanent full-time positions offer enrollment in group benefits and Registered Pension Plan upon successful completion of three months’ probation.

The Supervisor Education and Training is to provide appropriate supportive interventions to frontline programming to ensure the quality, consistency and continuity of daily programming operations as well as complete understanding including compliance to all MNO Policies and Procedures. Varying supports and/or individualized action plans will be developed, actioned and monitored by the Supervisor. This position will not have a budgetary authority specifically; however, will work in collaboration with the entire E&T management team as a primary participant in the development of project work plans and partnering budgets.  The intent of this position is to allow direct hands on opportunity for individuals to build the skills and knowledge required for a management position within the MNO.

In carrying out the following duties, it is expected that the Supervisor Education and Training will:

  • Fully understand the significance and fundamental importance of MNO’s Statement of Prime Purpose (SPP) to all MNO’s work, and to the requirements of the position specifically
  • Adhere to MNO Policies and Procedures and MNO’s Financial Policies and Procedures at all times
  • Uphold MNO’s Standards of Professional Conduct at all times
  • Adhere to Privacy Laws and respect confidential information at all times
  • The employee must be cognizant of the Ontario Employment Standards Act, Occupational Health and Safety Act, Workers' Safety and Insurance Board, Ontario Human Rights Code, Canadian Human Rights Act, and other legislative provisions governing the employment relationship between MNO and the employee
  • Ensure that all activities are conducted in accordance with established Métis Nation of Ontario Policies and Procedures and Contribution Agreements (CA)
  • Work in collaboration within the Branch, other MNO branches, MNO leadership, MNO citizens, MNO contractors and consultants on related projects
  • Attend the Annual General Assembly (MNO Policy 2.120)


Reporting to the Labour Market Manager, the duties include but are not limited to:

Operational Responsibilities:

  1. Provide support, training and skill development and supportive interventions to regional frontline employees for matters related to standards of service provision
  2. Lead monthly regional work plans calls with regional staff and report back to the management team
  3. Participate in regular Supervisor’s meeting with the Labour Market Manager
  4. Answer calls and provide programming support and report to the Labour Market Manager with sufficient information including recommendations for instructions/approvals to be provided where needed
  5. Participate in regular monthly operations meetings
  6. Shadow managers on occasion for site audits
  7. Assist frontline staff with planning, marketing and various submission activities
  8. Review event planning templates and send forward requests
  9. Debrief with frontline staff as required
  10. Receive and forward documentation from frontline staff onwards (posters, duty to report, etc.)
  11. Engage in supportive site visits as required; report back as per the template format (file and client case management)
  12. Facilitate the interactions to support regional frontline staff through program change when it is presented
  13. Conduct regional frontline staff performance evaluations as the final step of a collaborative process with entire management team
  14. Support mangers with assignments as required
  15. Participation in MNO education and training as needed/determined

Advisory Responsibilities:

  1. Report directly to the Labour Market Manager
  2. Ensure Labour Market Manager is briefed on important client, staff, volunteer and community related matters immediately
  3. Collaborate with management team to prepare the performance reviews for programs and individual employees
  4. Inform Labour Market Manager of training requests and recommendations
  5. Collaborate with management team to prepare supporting documents and action plans required to endorse program change and front line adherence as required
  6. Collaborate with the Labour Market Manager to prepare quarterly reports for regional work plan activities
  7. Identify gaps in regional work plans and recommend activity to support the gaps
  8. Work with E&T management team to prepare annual submissions for all programs

Financial Responsibilities: 

  1. Ensure PTO and  PO forms, as well as  Expense and PCard reports are completed correctly and forwarded to Labour Market Manager for approval
  2. Work with E&T management team to prepare the information required for Finance branch to set up accurate program budgets, budget lines and amounts as per our funding agreements.
  3. Work with E&T Manager(s) to develop appropriate tools to support frontline staff struggling with internal financial processes and/or procedures
  4. Conduct monthly budget reviews with regional frontline staff and report back to Labour Market Manager


Mandatory Qualifications:

  • Post-Secondary education in a Social Service related field and/or minimum of 2 years’ experience in providing Supervisory or Management of programs and services in an Indigenous setting
  • Relevant background in Métis focused and broader Indigenous education, labour market, and employment programs
  • Proficiency with computer programs (Outlook, Excel, Work and PowerPoint)
  • Available to work flexible hours or weekends to coordinate with program requirements


  • Knowledge of Métis focused and broader Indigenous programs and services
  • Well-developed administrative, organizational and communication skills in order to meet deadlines
  • Ability to work as part of a team and independently with minimal supervision
  • Willingness and ability to travel throughout Ontario
  • Ability to lift 11.5 kg when required
  • Bilingualism would be considered an asset

The Métis Nation of Ontario welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest but advise that only those selected for an interview will be contacted. Preference may be given to qualified Métis candidates (please identify).


Application Instructions

To apply answer the following questions. Questions denoted by a " * " are mandatory requirements and must provide the appropriate response in order to continue to the next stage: