Victim Services Coordinator 020720-VSC-KEN

Internal/External Job Posting
Indeterminate, Full-time position

Location: Kenora , Ontario
    February 7, 2020 4:30 PM 

Posting:   020720-VSC-KEN

The Metis Nation of Ontario (MNO) Healing and Wellness (H&W) Branch has implemented a Victims’ Services program.  This program includes the piloting of targeted services for Métis women and children, older adults, GBLTQQI2S, persons with disabilities and youth who are victims of violence.  The Victims’ Services program delivers cultural awareness training for key stakeholders, such as police services and mainstream victim service providers who engage with Métis individuals and families.  The Victim Services Coordinator reports directly to the Manager, Ending Violence Against Indigenous Women (EVAIW).  This indeterminate, full-time position is located at the Métis Nation of Ontario office in Kenora . 

This is an indeterminate, full-time position which offers enrollment in group benefits and Registered Pension Plan upon successful competition of three months’ probation. 

In carrying out the following duties, it is expected that the Victims Services Coordinator will:

  • Fully understand the significance and fundamental importance of MNO’s Statement of Prime Purpose (SPP) to all MNO’s work, and to the requirements of the position specifically
  • Adhere to MNO Policies and Procedures and MNO’s Financial Policies and Procedures at all times
  • Uphold MNO’s Standards of Professional Conduct at all times
  • Adhere to Privacy Laws and respect confidential information at all times
  • The employee must be cognizant of the Ontario Employment Standards Act, Occupational Health and Safety Act, Workers' Safety and Insurance Board, Ontario Human Rights Code, Canadian Human Rights Act, and other legislative provisions governing the employment relationship between MNO and the employee
  • Ensure that all activities are conducted in accordance with established Métis Nation of Ontario Policies and Procedures and Contribution Agreements (CA)
  • Work in collaboration within the Branch, other MNO branches, MNO leadership, MNO citizens, MNO contractors and consultants on related projects
  • Attend the Annual General Assembly (MNO Policy 2.120)

The incumbent is responsible for the following duties, as well as other duties as may be assigned:

  1. Liaise and establish linkages with various levels of stakeholders (local, provincial, federal) Indigenous and main-stream service delivery bodies
  2. Program development consistent with funding agreement including module development and delivery, community engagement and system navigation support
  3. Implement program ensuring adherence to work-plan
  4. Research venues for Métis appropriate diversion programs/ceremonies
  5. Provide client services including: short-term peer counselling, support, referrals, assistance with the development of individual safety plans, provision of Métis-specific resources, provision of information on the court process and court orientation, assistance with the preparation of victim impact statements, arrangements for court accompaniment, advocacy and follow-up
  6. Support the EVAIW team to ensure Victims’ Services website information is current and accurate and prepare articles for publication in the Métis Voyageur
  7. Enhance existing MNO Healing and Wellness Branch program procedures to include direction on working with victims of crime; develop training modules with delivery to frontline staff
  8. Delivery of cultural sensitivity workshops to external stakeholders in the victims services spectrum to enhance understanding of Métis perspectives
  9. Perform administrative duties such as filing, emailing, telephone, use of standard office equipment reports such as financial and program progress as prescribed by funder
  10. Serve on internal and external committees and be available for meetings outside of normal working hours
  11. Fulfill all other responsibilities as determined by the Manager, Ending Violence Against Indigenous Women

Mandatory Qualifications:

  • Post-Secondary education in a health related field and minimum 2 years’ experience in providing health or social support services to clients in an Indigenous setting, or equivalent combination of experience and training
  • Experience working in Victims Services or Violence Against Women with a focus on at least one of: Women and Children, or Older Adults, or GLBTQQI2S, or Youth, or people living with disabilities.
  • Proven client service skills using trauma-informed practices and cultural competency
  • Ability to physically support clients needing assistance
  • Must be able to work as part of a team and independently with minimal supervision
  • Proficiency with computer programs
  • Current CPR/First Aid Certification or ability to obtain
  • Successful candidate will provide completion and maintenance of a Police Security Check (Vulnerable Sector)
  • Relevant background in Indigenous health promotion, with sensitivity to Métis-focused promotion
  • Demonstrated experience working in coordinating and delivering community-based programs or projects
  • Well-developed administrative, organizational and communication skills
  • Flexible work schedule with ability to work extended hours as necessary
  • Available to travel over-night for meetings and/or  for week-long training
  • Reliable vehicle and valid driver’s license, $1,000,000 liability insurance coverage and a clean driving record


  • Knowledge of the Métis Nation of Ontario
  • Knowledge of Indigenous programs and services
  • Ability to work as part of a team and independently with minimal supervision
  • Well-developed administrative, organizational and communication skills
  • Flexible work schedule with ability to work extended hours as necessary
  • Available to travel over-night for meetings and/or for week-long training
  • Ability to lift 11.5 kg when required
  • Bilingualism would be considered an asset

 The Métis Nation of Ontario welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest but advise that only those selected for an interview will be contacted. Preference may be given to qualified Métis candidates.

Application Instructions

To apply answer the following questions, questions denoted by a " * " require a response in order to continue to the next stage: