Community Support Services Program

The Métis Nation of Ontario (MNO) is pleased to offer the Community Support Services Program (CSS). The Program is funded by the province of Ontario. It provides information, advocacy, and practical support that allows individuals to remain in their homes for as long as possible. It also helps to ease the weight of care provided by informal caregivers such as extended family. CSS services are available to self-identified Métis persons of all ages and their extended families. We also provide services to other Aboriginal peoples who wish to receive our services. The Program's primary focus is on helping the elderly and the chronically ill with health issues or who are isolated and are having difficulty managing their disease or dealing with a terminal illness. 

CSS services are coordinated with other community based programs and may include referrals to other agencies for Meals on Wheels, Adult Day Programs, Nursing, and Home care. The CSS team uses the Common Assessment Tool that is used by all Community Support Services in the Province of Ontario. This enables us to make better service plans for our clients. The majority of our sites use the InterRAI Screener Tool. The following support services are available to help Métis people across Ontario continue to live full and independent lives in their home communities:

Community Support Services

The CSS Coordinator is knowledgeable about all the services available to Aboriginal people in their area and provides information, referrals, advocacy and access to mainstream or other long-term care services such as Community Care Access Centres. CSS also provides support with filling out forms, applying for old age security, Guarantee Income Supplement, ODSP forms, etc. When needed, we will advocate on a client’s behalf to help get the services needed. CSS also works with their sister programs to provide workshops and community events. People do not need to be a client of these services in order to attend. All workshops and community events are open to the whole community.

Medical Transportation Services

More families are facing financial hardship and have no or little family assistance to support them with transportation to medical appointments. CSS Medical Transportation is there to assist clients who meet the program criteria and are in need of assistance. Since 2009 we have been seeing a steady rise in the amount of requests coming in for medical transportation. For clients who meet the criteria their transportation can be arrange via a volunteer driver, Coordinator, bus tickets, mobility bus services, Via Rail, Hope Air, or other affordable means that are available to that community. For medical transportation services clients need to provide a proof of attendance. This could be a copy of a prescription, stamped appointment card, note from a doctor or reception of the office, discharge papers or the bracelet from admittance. This allows for transparency with our funders that we are utilizing our funding for the services which they were intended.

Care Giver Support Services

There are times when informal Care Givers need assistance with taking care of their loved ones. We are able to provide advocacy services, information to assist the caregiver in the role, referrals for respite care and friendly visits to help reduce the isolation of the caregiver. If the loved one dies we are also able to provide supports to their caregivers. This includes providing cargivers with the names of funeral homes and helping with applications for death benefits and bereavement support.

Friendly Visits

Regular visits and phone calls, based on client wishes, help to provide support for isolated or ill clientele while ensuring their health and safety. Regular contact is made through visits by MNO staff or volunteers are arranged by CSS Coordinators. 

Community Support Services are available in 14 Métis Communities across Ontario: 

  • Fort Frances
  • Kenora
  • Dryden
  • Thunder Bay
  • Sault Ste. Marie
  • Sudbury
  • Timmins
  • North Bay
  • Ottawa
  • Bancroft
  • Midland
  • Toronto
  • Thorold
  • Windsor


CSS Sites

Kenora – 807-467-2555 North Bay – 705-474-2767
Dryden – 807-223-4535 Ottawa – 613-798-1488 x 126
Fort Frances – 807-274-6230 Bancroft – 613-332-2575 x 22
Thunder Bay – 807-624-5010 Toronto – 416-977-9881 x 105
Sault Ste. Marie – 705-254-1768 Midland – 705-526-6335
Timmins – 705-264-3939 Welland - 905-735-1112 x 303
Sudbury – 705-671-9855 x 228 Windsor - 519-974-0860

Volunteers Always Needed

CSS services can always use more volunteer drivers, especially in some of the outlying areas. If you are interested in becoming a volunteer driver please contact the MNO’s Program and Services Manager Amanda Desbiens by email at amandad@metisnation.org or by phone at 705 – 474 - 2767 Ext. 307. All volunteers need to submit copies of their driver’s licence, insurance and a criminal background check for vulnerable populations. Expenses for mileage, meals or the pre-approved flat rate are reimbursed.

CONTACT: To access the Program’s services or if you’d like to know more information please contact the MNO’s Program and Services Manager Amanda Desbiens by email at amandad@metisnation.org or by phone at 705 – 474 - 2767 Ext. 307. 

Updated on: February 25, 2020