Community Support Services Program

The Community Support Services Program (CSS) is funded by the province through the Ministry of Health and Long Term Care. It provides information, advocacy and practical support that allow individuals to remain in their homes for as long as possible. It also helps to ease the weight of care provided by informal caregivers such as extended family. CSS services are available to self-identified Métis persons of all ages, and their extended families. We also provide services to other Aboriginal peoples who wish to receive their services from us. The emphasis is on service for elders with health issues or isolated, people with a chronic disease and having difficulty in the management of the disease, or dealing with a terminal illness.  For services such as medical transportation clients need to provide a proof of attendance. This could be a copy of a prescription, stamped appointment card, note from dr or reception of the office, discharge papers or the bracelet from admittance. This allows for transparency with our funders that we are utilizing our funding for the services which they were intended.

CSS services are coordinated with other community based programs and may include referrals to other agencies for Meals on Wheels, Adult Day Programs, Nursing, and Home care. Most of these referrals are not coordinated via the Community Care Access Centres (CCAC). The CSS team uses the common assessment tool that is used by all Community Support Services in the Province of Ontario. This enables us to make better service plans for our clients. The majority of our sites use the InterRAI Screener Tool. The following support services are available to help people continue to live a full and independent life in their home community:

Medical Transportation Services

More families are facing financial hardship and have no or little family assistance to support them with transportation to medical appointments. CSS Medical Transportation is there to assist clients who meet the program criteria and are in need of assistance.  It is not our goal to remove the family’s traditional role of supporting one another when we are able too. Since 2009 we have been seeing a steady rise in the amount of requests coming in for medical transportation.  For clients who meet the criteria their transportation can be arrange via a volunteer driver, Coordinator, bus tickets, mobility bus services, Via Rail, Hope Air or other affordable means that are available to that community. There are times when the family can do the transport but the issue is with being able to afford to do the transportation.  We will make every effort to assist through our program or to find resources outside to assist if necessary.

Friendly Visits

Regular visits and phone calls, based on client wishes, help to provide support for isolated or ill clientele while ensuring their health and safety. Regular contact is made through visits by MNO staff or volunteers are arranged by CSS Coordinators.

Care Giver Support Services

There are times where the informal Care Giver needs assistance with taking care of their loved ones. We are able to provide advocacy services, information to assist the caregiver in the role, referrals for respite care and friendly visits to help reduce the isolation of the caregiver. When the love ones dies we provide supports with the caregiver in areas such as names of funeral homes, applications for death benefits and bereavement support.

Community Support Services

The CSS Coordinator is knowledgeable about all the services available to Aboriginal people in their area and provides information, referrals, advocacy and access to mainstream or other long-term care services such as Community Care Access Centres. CSS also provides support with filling out forms, applying for old age security, Guarantee Income Supplement, ODSP forms, etc. When needed, we will advocate on a client’s behalf to help get the services needed. CSS also works with their sister programs to provide workshops and community events. People do not need to be a client of these services in order to attend. All workshops and community events are open to the whole community. Please come in and see what we are doing and are about.

Volunteers Always Needed

CSS services can always use volunteer drivers, especially drivers in some of the outlying areas. If you are interested in becoming a volunteer driver please contact your closest CSS site and start the application process. All volunteers need to submit copies of their driver’s licence, insurance and a criminal background check for vulnerable populations. Expenses for mileage, meals or the pre-approved flat rate are reimbursed.

CSS Sites

Kenora – 807-467-2555 North Bay – 705-474-2767
Dryden – 807-223-4535 Ottawa – 613-798-1488 x 126
Fort Frances – 807-274-6230 Bancroft – 613-332-2575 x 22
Thunder Bay – 807-624-5010 Toronto – 416-977-9881 x 105
Sault Ste. Marie – 705-254-1768 Midland – 705-526-6335
Timmins – 705-264-3939 Welland - 905-735-1112 x 303
Sudbury – 705-671-9855 x 228 Windsor - 519-974-0860

 Updated on: January 31, 2020