Some online retailers use 3^rd-party payment providers such as Square, Shopify, PayPal, Stripe, or the Shop App. Often, the online retailer sends an order summary by email to confirm the purchase; however, the actual receipt or invoice is available through the 3rd-party payment provider or in your online retailer account.

In these cases, the order confirmation and the 3rd-party payment statement indicate that the order has shipped or been received. We are unable to provide support or troubleshooting for all online retailers that use 3^rd-party systems, so we suggest contacting their customer service, which is usually available on their website.