Full Time , Contract ( Ending March 31, 2022) Position
Closes: February 9, 2021
Open to Internal and External Candidates
For Internal Applications: this position is covered by Policy No. 4.060 Acting Roles
Starting salary range: $43,350-$49,850 CDN per year
Six positions available
Who we are:
In 1993, the Métis Nation of Ontario (MNO) was established through the will of Métis people and Métis communities coming together throughout Ontario to create a Métis-specific governance structure and vision, encapsulated in the Statement of Prime Purpose, which has been central to the MNO’s success over the last 27 years. Some of the goals set out in the MNO Statement of Prime Purpose include:
- Creating a Métis-specific governance structure for the implementation of the nation’s inherent right to self-government in the province;
- Establishing a credible and recognized identification system for Métis people within the province;
- Focusing on ‘nation building’ through working together as a collective in order to support Métis citizens and communities;
- Pursuing a rights-based agenda and proudly asserting the Métis existence as a distinct Aboriginal people within Ontario;
- Protecting and preserving the distinct culture and heritage of the Métis Nation in the province; and,
- Improving the social and economic well-being of Métis children, families and communities throughout the province.
Today, the Métis Nation of Ontario has built a province-wide governance structure which includes: an objectively verifiable, centralized registry of over 20,000 Métis citizens; approximately 31 Chartered Community Councils across the province which represent Métis citizens at the local level; a provincial governing body that is elected by ballot box every four years; an Annual General Assembly where regional and provincial Métis leaders are required to report back to Métis citizens yearly between elections; a charitable foundation which promotes and support Métis culture and heritage (Métis Nation of Ontario Cultural Commission); and an economic development arm (Métis Voyageur Development Fund).
In addition, the Métis Nation of Ontario has built an accountable, results-based provincial delivery structure to meet the socio-economic needs of its citizens and communities. Currently, the MNO delivers programs and services to its citizens through these branches: Healing and Wellness; Education and Training; Housing; Lands, Resources and Consultation; Intergovernmental and Community Relations; Self-Government and Registry. Through these various branches, the MNO maintains 30+ service delivery access points across the province, administers over $50 million annually, and employs about 300 personnel across the province.
What we offer:
As an employer, the Métis Nation of Ontario offers contract employees a collaborative work environment with competitive salary, annual paid two-week holiday closure in December-January, 15 paid public and employer holidays, early closures on long weekends, and 15 paid health & wellness days (sick leave).
The Role:
The MNO Services and Support Navigator’s primary role is to help identify needs of referring clients of the MNO with the purpose of creating effective links between all MNO programs and community resources to address those needs. More specifically, the Navigator is the client’s touch point the duration of service in accessing MNO services. The Navigator’s role is to ensure that the internal and external referrals on behalf of the client have been made and are in progress. I’ll be a resource and/or assist in supporting clients access to all MNO services, by way of connecting clients and their families to the most appropriate services within the MNO. Ultimately, this position will aid in connecting clients to appropriate services and supports.
Key Duties and Responsibilities:
- Answer calls and respond to emails
- Strong communication skills and the ability to handle difficult calls
- Handle client inquiries both over the phone and by email
- Research required information using available resources
- Provide client with program and service information
- Enter new or revised client information into MNO’s client records management system
- Assist clients identifying needs by way of brief needs assessment
- Ability to formulate a client care plan to address those identified needs
- In some cases, have the ability to assist clients to compete forms and applications
- Support client through their client pathway in accessing services/supports, this includes identifying and escalating priority issues
- Use knowledge of internal and external programs and resources to facilitate appropriate referrals to address the identified client needs.
Administrative/Operational Duties
- Adhere to client records management protocols, including having a strong working knowledge in standards of client confidentiality and personal information.
- Ability to provide regular updates to Management regarding client needs, barriers to services and trends (i.e regional disparities, client feedback to services).
- Making internal and external referrals on behalf of clients.
Education and Experience
- Completion of post-secondary education in a related field, such as Social Service Worker
- Client or Customer Service Experience
- Community or social services experience
- 1 year experience in a comparable role
- Experience working in coordinating funding applications as asset
- a combination of education and experience may be considered in lieu of above
Knowledge, Skills and Abilities
- Strong desire to act in the service of the Métis Citizens, to advance and uphold Métis rights and culture
- A high degree of technology literacy with strong MS Office Skills and comfort around Windows systems
- Advanced communications skills
- Organization skills and time/priority-management
- Highly detail-oriented with data entry and typing skills
- Demonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures
- Demonstrated ability to work alone/independently with minimal supervision
- Experience dealing with confidential information
- Successful completion and maintenance of a Background Check and Police Security Check for Vulnerable Persons;
- Ability to work extended hours or on weekends as required;
- Knowledge of indigenous (preferably Métis) culture, issues, and current activities and events an asset
The Métis Nation of Ontario is a diverse and inclusive employer, and we welcome applications from all qualified candidates. Preference may be given to qualified Métis candidates.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
Please email humanresources@metisnation.org if you require an accommodation during the hiring process.
Please email recruitment@metisnation.org if you are having issues with your application with your resume and cover letter or have any questions about the role.
We thank all applicants for their interest but advise that only those selected for an interview will be contacted.