Location: Anywhere in Ontario
Remote Work: Flexible (both in-office and remote-work required)
Closes: January 20, 2023
Starting Salary: $58,500 – $66,680, per year based on experience. Salary Range Max $76,060 [2022 Rates]
All applicants are encouraged to apply. Preference will be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.
What We Offer
As an employer, the Métis Nation of Ontario offers a collaborative work environment with competitive salary.
Further, permanent employees benefit from:
- Comprehensive employer-paid health benefits,
- Pension plan,
- 10 days’ vacation to start,
- Annual paid two-week holiday closure in December-January,
- 16 paid public and employer holidays,
- Early closures on long weekends,
- 15 paid health & wellness days (sick leave),
- Employee Assistance Plan, and
- Telemedicine plan.
- Preferred membership pricing at Goodlife gyms.
The Quality Assurance Data Measures Analyst supports the Community Wellbeing Branch with operational processes required for the Branch’s overall effectiveness and efficiency for ongoing operational program performance in accordance with MNO’s strategic goals. This position will provide coaching to branch teams to ensure objectives are met as it relates to performance measurements, quality control and reporting. The Quality Assurance Data Measurement Analyst will monitor and help gauge customer overall level of satisfaction, program administrative data. This position will work directly with the Branch Director and management team to identify and mitigate performance risk, identity data trends, and create plans to adapt as necessary to protect the interest of the MNO and its programs. In addition, this position is accountable for the oversight of the client records management system (OHATS).
Duties include, but are not limited to:
- Oversee performance measures and/or accountability frameworks to ensure the data directives are met in accordance with MNO strategic goals.
- Contribute to project planning, budgeting in compliance to funding contracts, and overall Community Wellbeing Branch operational plans.
- Interpret program data to identify trends in program and make recommendations for services, programs, and systems improvements.
- Conduct monitoring of the MNO’s case management system and provide guidance and training to staff as required to ensure consistent performance and data tracking.
- Generate comprehensive reports using program qualitative and quantitative data for both internals and external use.
- Complete program evaluation with the support of the Management and provide recommendations for improvement and/or insights to optimize performance.
- Participate in the development and implementation of operational policies.
- Lead staff training and development in areas relating to data collection, documentation repository requirements, and system processes using the OHATS case management database.
- Maintain accurate records through regular data audits.
- Serve as an analytics specialist focusing on streamlining the management of data from various sources and providing data-driven insight to relevant programs.
- Collaborate with other programs to determine areas of improvement in relation to data collection in accordance to MNO strategic goals and plans.
- Conduct and reports a feasibility analysis for proposed projects.
- Assist in the coordination and delivery of complex multifaceted special projects or events within the Branch.
- Assist with the creation and implementation of onboarding materials for new hires.
- Provide support to the Director and Program Managers as needed.
- Other duties as reasonably assigned.
- Strong desire to act in the service of the Métis Citizens, to advance and uphold rights and culture
- A post-secondary degree or certification in a related field or equivalent combination of education and experience
- A high degree of technology literacy and proficiency in standard office equipment
- Advanced communications skills, both written and verbal
- Superior organization skills and time/priority-management managing others including the design and implementation of project work plans
- Elevated levels of problem-solving and analytical skills
- Demonstrated ability to motivate, lead and work effectively with others in a supervisory capacity
- Demonstrated understanding of policies, processes, practices, and documentation used to deliver program services or the Branch mandate
- Substantial experience or relevant education related to working with vulnerable clients
- 3-5 years experience in monitoring, tracking, and reporting performance measures.
- Professional certification in performance measurement, KPI, or project management preferred.
- Extensive knowledge in working with client case management systems, specifically in quality assurance and data analytics.
- Demonstrated analytical and evaluative skills to assess compliance and accountability.
- Demonstrated analytical, research and problem-solving skills to identify, analyze and recommend solutions to complex or contentious program issues.
- Knowledge of performance measures and financial modeling, and data analysis methods.
- Strong skills in Microsoft Suite – particularly Excel.
- Strong communication skills – verbally and written.
- Knowledge of Métis-specific and broader Indigenous key challenges and programs and services available to address them.
- A post-secondary degree, certification or courses in education, business, or statistics.
- Previous 5-7 years or more experience in a similar/comparable role
Who We Are
In 1993, the Métis Nation of Ontario (MNO) was established through the will of Métis people and Métis communities coming together throughout Ontario to create a Métis-specific governance structure and vision, encapsulated in the Statement of Prime Purpose. Today, the Métis Nation of Ontario represents over 25,000 Métis citizens.
The MNO delivers programs and services to its citizens through these branches: Healing and Wellness; Community Wellbeing; Education and Training; Housing; Lands, Resources and Consultation; Intergovernmental and Community Relations; Self-Government and Registry. Through these various branches, the MNO maintains 30+ offices and community spaces across the province, administers over $50 million annually, and employs about 350 staff across the province.
The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.
Please email firstname.lastname@example.org if you require an accommodation during the hiring process.
Please note, all employees, regardless of role or location, are required to be fully vaccinated for COVID-19, unless the employee has a valid medical exemption. This condition of employment is effective for all employees, full or part-time, permanent or contract, whether working remotely or not, as of November 1, 2021.