Internal Posting
Full-time/Term (March 31, 2023)
Location: Anywhere in Ontario
Remote Work: Fully Remote
March 17, 2022
Starting Salary: $46,610 – $56,370, per year based on experience. Salary Range Max $60,600 [2021 Rates]

All applicants are encouraged to apply. Preference will be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.

What We Offer

As an employer, the Métis Nation of Ontario offers a collaborative work environment with competitive salary.

Further, contract employees benefit from:

  • Optional pension plan,
  • 4% vacation pay,
  • Annual paid two-week holiday closure in December-January,
  • 16 paid public and employer holidays,
  • Early closures on long weekends,
  • 15 paid health & wellness days (sick leave),
  • Employee Assistance Plan, and
  • Telemedicine plan.
  • Preferred membership pricing at Goodlife gyms.

The Role

The MNO Services and Support Navigator’s primary role is to help identify needs of referring clients of the MNO with the purpose of creating effective links between all MNO programs and community resources to address those needs. More specifically, the Navigator is the client’s touch point the duration of service in accessing MNO services.  The Navigator’s role is to ensure that the internal and external referrals on behalf of the client have been made and are in progress.  I’ll be a resource and/or assist in supporting clients access to all MNO services, by way of connecting clients and their families to the most appropriate services within the MNO.  Ultimately, this position will aid in connecting  clients to appropriate services and supports.

Duties include, but are not limited to:

  • Answer calls and respond to emails
  • Strong communication skills and the ability to handle difficult calls
  • Handle client inquiries both over the phone and by email
  • Research required information using available resources
  • Provide client with program and service information
  • Enter new or revised client information into MNO’s client records management system
  • Assist clients identifying needs by way of brief needs assessment
  • Ability to formulate a client care plan to address those identified needs
  • In some cases, have the ability to assist clients to compete forms and applications
  • Support client through their client pathway in accessing services/supports, this includes identifying and escalating priority issues
  • Strong knowledge of internal and external programs and resources that will facilitate appropriate referrals to address the identified client needs.

Administrative/Operational Duties

  • Adhere to client records management protocols, including having a strong working knowledge in standards of client confidentiality and personal information.
  • Ability to provide regular updates to Management regarding client needs, barriers to services and trends (i.e regional disparities, client feedback to services).

Making internal and external referrals on behalf of clients.


  • Strong desire to act in the service of the Métis Citizens, to advance and uphold rights and culture
    Strong working knowledge of MNO programs and services;
  • Must be able to work independently with minimal supervision;
  • proficient in relevant computer applications
  • required language proficiency
  • knowledge of customer service principles and practices
  • good data entry and typing skills
  • knowledge of administration and clerical processes
  • Must be able to work collaboratively as a team and communicate via phone and videoconference as well as in person;
  • Strong communication skills and ability to handle difficult conversations.
  • Possess excellent oral and written communication skills;
  • Demonstrate assertiveness, self-starter and being self-motivated;
  • Proficiency with computer programs (Outlook, Excel, Word and PowerPoint);
  • Knowledge of the Métis Nation of Ontario governance, programs and services;
  • Effective communicator and time management skills, ability to manage multiple priorities and meet deliverables within deadlines;
  • Successful completion and maintenance of a Police Security Check for Vulnerable Persons;
  • Ability to work extended hours or on weekends as required;
  • Bilingual an asset.
  • Willingness and ability to travel, at times extended stays in location other than place of residence;

Who We Are

In 1993, the Métis Nation of Ontario (MNO) was established through the will of Métis people and Métis communities coming together throughout Ontario to create a Métis-specific governance structure and vision, encapsulated in the Statement of Prime Purpose. Today, the Métis Nation of Ontario represents over 25,000 Métis citizens.

The MNO delivers programs and services to its citizens through these branches: Healing and Wellness; Community Wellbeing; Education and Training; Housing; Lands, Resources and Consultation; Intergovernmental and Community Relations; Self-Government and Registry. Through these various branches, the MNO maintains 30+ offices and community spaces across the province, administers over $50 million annually, and employs about 350 staff across the province.

AODA Statement

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.

Please email if you require an accommodation during the hiring process.

Please note, all employees, regardless of role or location, are required to be fully vaccinated for COVID-19, unless the employee has a valid medical exemption.  This condition of employment is effective for all employees, full or part-time, permanent or contract, whether working remotely or not, as of November 1, 2021.

Career Form

Step 1 of 2

  • Selection does not eliminate applicant from consideration
  • Selection does not eliminate applicant from consideration
  • This includes current MNO employees or community council members
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