Full-time/Term (March 31, 2023)
Location: Ottawa, Ontario
Remote Work: Fully Remote (no regular in-office work required)
Closes: October 13, 2022
Starting Salary: $46,610 – $53,130, per year based on experience. Salary Range Max $60,600 [2022 Rates]

Summary of Role:
Reporting to the Acting Manager of the COVID Operations Team, the focus of the Operations Coordinators will be on customer service and application processes for community members related to COVID 19 Relief Program.

Key Duties and Responsibilities:
• Provide customer service support to community members and clients accessing COVID 19 supports
• Delivery of associated program goals and objectives, as outlined by the Acting Manager of COVID 19 Operations
• Utilize functional knowledge and experience to meet organizational demands in a timely and effective matter, within budget, or the parameters of the funding agreement(s)
• Deal with confidential and sensitive issues in a timely manner, with tact and discretion as required
• Perform administrative and support duties such as monitoring work queues, general e-mail boxes, web ‘contact us’ requests, preparing briefing notes, program reports, presentations, or other materials to communicate and/or share knowledge and expertise
• Develop communication tools to enhance understanding of the services, programs and supports offered
• Evaluate eligibility for programming
• Process purchase orders in support of the branch
• Complete funding applications from other stakeholders
• Keep an update to date OHATs filing system
• Other reasonable duties as may be assigned

Knowledge, Skills & Attributes
• Strong desire to act in the service of the Métis Citizens, to advance and uphold rights and culture
• Completion of post-secondary education in a related field or equivalent combination of education and experience
• Registration with a provincial governing body (for certain roles)
• High degree of technology literacy and proficiency in standard office equipment
• Advanced communications skills
• Superior organization skills and time/priority-management
• Highly detail-oriented
• Ability to work alone/independently with minimal supervision
• Strong problem-solving and analytical skills

Preferred – Knowledge of indigenous (preferably Métis) culture, issues, and current activities

Assets – Bilingualism


Required – Demonstrated experience in a related field

• One year or more experience in a similar/comparable role
• Experience dealing with confidential information
• Experience working in coordinating and delivering programs and/or services

Who We Are

In 1993, the Métis Nation of Ontario (MNO) was established through the will of Métis people and Métis communities coming together throughout Ontario to create a Métis-specific governance structure and vision, encapsulated in the Statement of Prime Purpose. Today, the Métis Nation of Ontario represents over 25,000 Métis citizens.

The MNO delivers programs and services to its citizens through these branches: Healing and Wellness; Community Wellbeing; Education and Training; Housing; Lands, Resources and Consultation; Intergovernmental and Community Relations; Self-Government and Registry. Through these various branches, the MNO maintains 30+ offices and community spaces across the province, administers over $50 million annually, and employs about 350 staff across the province.

AODA Statement

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.

Please email if you require an accommodation during the hiring process.

Please note, all employees, regardless of role or location, are required to be fully vaccinated for COVID-19, unless the employee has a valid medical exemption.  This condition of employment is effective for all employees, full or part-time, permanent or contract, whether working remotely or not, as of November 1, 2021.

Career Form

Step 1 of 2

  • Selection does not eliminate applicant from consideration
  • Selection does not eliminate applicant from consideration
  • This includes current MNO employees or community council members
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