Internal/External Job Posting
Determinate/Contract Position until December 31, 2021
Closes: April 9, 2021
Number of Positions: 4
Starting salary range: $43,350 to $49,870 per year based on experience
Summary of Role:
Reporting to the Acting Manager of the COVID Operations Team, the focus of the Operations Coordinators will be on customer service and application processes for community members related to COVID 19 Relief Program.
Key Duties and Responsibilities:
• Provide customer service support to community members and clients accessing COVID 19 supports
• Delivery of associated program goals and objectives, as outlined by the Acting Manager of COVID 19 Operations
• Utilize functional knowledge and experience to meet organizational demands in a timely and effective matter, within budget, or the parameters of the funding agreement(s)
• Deal with confidential and sensitive issues in a timely manner, with tact and discretion as required
• Perform administrative and support duties such as monitoring work queues, general e-mail boxes, web ‘contact us’ requests, preparing briefing notes, program reports, presentations, or other materials to communicate and/or share knowledge and expertise
• Develop communication tools to enhance understanding of the services, programs and supports offered
• Evaluate eligibility for programming
• Process purchase orders in support of the branch
• Complete funding applications from other stakeholders
• Keep an update to date OHATs filing system
• Other reasonable duties as may be assigned
Knowledge, Skills & Attributes
• Strong desire to act in the service of the Métis Citizens, to advance and uphold rights and culture
• Completion of post-secondary education in a related field or equivalent combination of education and experience
• Registration with a provincial governing body (for certain roles)
• High degree of technology literacy and proficiency in standard office equipment
• Advanced communications skills
• Superior organization skills and time/priority-management
• Highly detail-oriented
• Ability to work alone/independently with minimal supervision
• Strong problem-solving and analytical skills
Preferred – Knowledge of indigenous (preferably Métis) culture, issues, and current activities
Assets – Bilingualism
Required – Demonstrated experience in a related field
• One year or more experience in a similar/comparable role
• Experience dealing with confidential information
• Experience working in coordinating and delivering programs and/or services
Who we are
In 1993, the Métis Nation of Ontario (MNO) was established through the will of Métis people and Métis communities coming together throughout Ontario to create a Métis-specific governance structure and vision, encapsulated in the Statement of Prime Purpose.
Today, the Métis Nation of Ontario has built a province-wide governance structure which includes: an objectively verifiable, centralized registry of over 20,000 Métis citizens; approximately 31 Chartered Community Councils across the province which represent Métis citizens at the local level; a provincial governing body that is elected by ballot box every four years; an Annual General Assembly where regional and provincial Métis leaders are required to report back to Métis citizens yearly between elections; a charitable foundation which promotes and support Métis culture and heritage (Métis Nation of Ontario Cultural Commission); and an economic development arm (Métis Voyageur Development Fund).
In addition, the Métis Nation of Ontario has built an accountable, results-based provincial delivery structure to meet the socio-economic needs of its citizens and communities. Currently, the MNO delivers programs and services to its citizens through these branches: Healing and Wellness; Education and Training; Housing; Lands, Resources and Consultation; Intergovernmental and Community Relations; Self-Government and Registry. Through these various branches, the MNO maintains 30+ service delivery access points across the province, administers over $50 million annually, and employs about 300 personnel across the province.
What we offer
As an employer, the Métis Nation of Ontario offers contract employees a collaborative work environment with competitive salary, comprehensive employee assistance program, an optional pension plan, 4% paid in lieu of annual vacation, annual paid two-week holiday closure in December-January, 15 paid public and employer holidays, early closures on long weekends, and 15 paid health & wellness days (sick leave).
The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection. Please email firstname.lastname@example.org if you require an accommodation during the hiring process.
All applicants are encouraged to apply. Preference may be given to qualified Métis candidates.