Internal/External Job Posting
Location: Ontario
Indeterminate/Permanent Position
Closes: October 08, 2021
Salary range : $43,350-$49,870 per year based on years of experience
The role:
Front-line, client-facing roles have responsibility for direct client case management and direct service delivery. These roles directly deliver the services of various Branch programs to clients in communities across Ontario. They are responsible for maintaining standards of client service delivery that align with established processes and guidelines, and are responsible for documenting accurate and timely case notes. They are required make independent decisions that reflect good judgement, maturity and ethical behavior while maintaining appropriate boundaries.
Key responsibilities of this role include:
- Delivery of associated program goals including delivery of services, managing volunteers, maintaining and supporting clients within a pre-defined geographic area
- Provide supports to assist clients in developing skills to deal with and resolve identified challenges
- Maintain client files including case notes for pertinent data collection, ensuring client confidentiality at all times
- Perform administrative duties related to case management and service delivery
- Ensure program delivery is consistent with funding agreements, including community engagement and system navigation support
- Plan and execute on a client service plan, including referral to other agencies that provide financial assistance, legal aid, housing, medical treatment and other services
- Evaluate the effectiveness of service and program delivery
- Organize and facilitate community events to enhance client and community knowledge, improve client access, and provide cultural sensitivity training
- Make home visits to assess client’s needs and provide supports
- Other reasonable duties as may be assigned
Education, Knowledge, Skills & Attributes:
Required:
- Strong desire to act in the service of the Métis Citizens, to advance and uphold Métis rights and culture
- Completion of post-secondary education in a related field, such as Social Service Worker, or equivalent combination of education and experience
- A high degree of technology literacy and proficiency in standard office equipment
- Advanced communications skills
- Organization skills and time/priority-management
- Highly detail-oriented
- Demonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures
- Demonstrated ability to work alone/independently with minimal supervision
- Client service experience
- Demonstrated social services/community supports experience
Preferred:
- One year or more experience in a similar/comparable role
- Experience dealing with confidential information
- Experience working in coordinating and delivering community-based programs or projects
Who we are:
In 1993, the Métis Nation of Ontario (MNO) was established through the will of Métis people and Métis communities coming together throughout Ontario to create a Métis-specific governance structure and vision, encapsulated in the Statement of Prime Purpose.
Today, the Métis Nation of Ontario has built a province-wide governance structure which includes: an objectively verifiable, centralized registry of over 20,000 Métis citizens; approximately 31 Chartered Community Councils across the province which represent Métis citizens at the local level; a provincial governing body that is elected by ballot box every four years; an Annual General Assembly where regional and provincial Métis leaders are required to report back to Métis citizens yearly between elections; a charitable foundation which promotes and support Métis culture and heritage (Métis Nation of Ontario Cultural Commission); and an economic development arm (Métis Voyageur Development Fund).
In addition, the Métis Nation of Ontario has built an accountable, results-based provincial delivery structure to meet the socio-economic needs of its citizens and communities. Currently, the MNO delivers programs and services to its citizens through these branches: Healing and Wellness; Education and Training; Housing; Lands, Resources and Consultation; Intergovernmental and Community Relations; Self-Government and Registry. Through these various branches, the MNO maintains 30+ service delivery access points across the province, administers over $50 million annually, and employs about 300 personnel across the province.
What we offer:
As an employer, the Métis Nation of Ontario offers a collaborative work environment with competitive salary, comprehensive employer-paid health benefits, a pension plan, 10 days vacation to start, annual paid two-week holiday closure in December-January, 16 paid public and employer holidays, early closures on long weekends, and 15 paid health & wellness days (sick leave).
The Métis Nation of Ontario is a diverse and inclusive employer, and we welcome applications from all qualified candidates. Preference may be given to qualified Métis candidates.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
Please email humanresources@metisnation.org if you require an accommodation during the hiring process.
Please email recruitment@metisnation.org if you are having issues with your application with your resume and cover letter or have any questions about the role.
We thank all applicants for their interest but advise that only those selected for an interview will be contacted.
At this time, all MNO employees are required to disclose their COVID vaccination status, and, if not fully vaccinated, undergo regular testing at their cost.