Internal
Full-time/Permanent
(4) Positions
Location: Anywhere in Ontario
Remote Work: Flexible
Closes: February 2, 2022
Starting Salary: $52,220 – $59,520, per year based on experience. Salary Range Max $63,160 [2021 Rates]
All applicants are encouraged to apply. Preference will be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.
What We Offer
As an employer, the Métis Nation of Ontario offers a collaborative work environment with competitive salary
Further, permanent employees benefit from:
- Comprehensive employer-paid health benefits,
- Pension plan,
- 10 days’ vacation to start,
- Annual paid two-week holiday closure in December-January,
- 16 paid public and employer holidays,
- Early closures on long weekends,
- 15 paid health & wellness days (sick leave),
- Employee Assistance Plan, and
- Telemedicine plan.
- Preferred membership pricing at Goodlife gyms
The Role
The One MNO Navigator’s primary role is to respond to incoming calls and emails of the Metis Nation of Ontario (MNO) with the purpose of connecting citizens, clients and families to the most appropriate services within the MNO. Ultimately, this position will aid in the connecting of citizens, clients and families to the appropriate MNO Services and supports that are client/ family centered, holistic in nature, focused in prevention, promotion and early intervention and firmly rooted in the Metis traditions and cultural values within their respective communities.
Duties include, but are not limited to:
In carrying out the following duties, it is expected that the One MNO Navigator will:
- Fully understand the significance and fundamental importance of MNO’s Statement of Prime Purpose (SPP) to all MNO’s work, and to the requirements of the position specifically
- Adhere to MNO Policies and Procedures and MNO’s Financial Policies and Procedures at all times
- Uphold MNO’s Standards of Professional Conduct at all times.
- Answering client inquiries both over the phone and by emails.
- Complete referrals to appropriate MNO Programs and/or Services with detailed information, allowing the client to be supported.
- Liaise MNO services and supports on cases.
- Actively and independently keep up-to-date on MNO programs and services available across the Province
- When directed, represent the MNO at community events
- Develop new collaborations and partnerships as directed
- Implement annual project work plans and activity reports
- Keep up-to-date records in OHATS
- Provide bi-weekly reports to the Supervisor of Community Wellbeing
- Complete referral to the appropriate program and services
- Enter new or revised client information into MNO’s client records management system OHATS
- Assist clients identifying needs by way of brief needs assessment.
- Ability to formulate a client care plan to address those identified needs and work with MNO programming and services to ensure those needs are met;
- Strong knowledge of internal and external programs and resources that will facilitate appropriate referrals to address the identified client needs.
Qualifications:
- Strong desire to act in the service of the Métis Citizens, to advance and uphold rights and culture.
- Experience and knowledge of Indigenous issues, specifically as it relates to Métis peoples is an asset
- Bilingual an asset.
- Proficiency with computer programs (Outlook, Excel, Word and PowerPoint, Zoom, Adobe) and other computer applications
- Successful completion and maintenance of a Police Security Check for Vulnerable Persons
- Willingness and ability to travel, at times extended stays in location other than place of residence
- Strong working knowledge of MNO programs and services;
- Must be able to work independently with minimal supervision;
- knowledge of customer service principles and practices
- good data entry and typing skills
- Must be able to work collaboratively as a team and communicate via phone and videoconference as well as in person;
- Strong communication skills and ability to handle difficult conversations.
- Possess excellent oral and written communication skills;
- Demonstrate assertiveness, self-starter and being self-motivated;
- Knowledge of the Métis Nation of Ontario governance, programs and services;
- Effective communication and time management skills, ability to manage multiple priorities and meet deliverables within deadlines;
- Successful completion and maintenance of a Police Security Check for Vulnerable Persons;
- Ability to work extended hours or on weekends as required;
- Willingness and ability to travel, at times extended stays in location other than place of residence.
Requirements:
- Knowledge of the Métis Nation of Ontario and programs and services offered
- Possess excellent oral and written communication skills
- Demonstrate assertiveness, self-starter and being self-motivated
- Ability to work as part of a team and independently with minimal supervision
- Ability to work collaboratively as a team and communicate via phone and videoconference as well as in person;
- Flexible work schedule with ability to work extended hours as necessary
- Ability to lift 11.5 kg when required
Who We Are
In 1993, the Métis Nation of Ontario (MNO) was established through the will of Métis people and Métis communities coming together throughout Ontario to create a Métis-specific governance structure and vision, encapsulated in the Statement of Prime Purpose. Today, the Métis Nation of Ontario represents over 25,000 Métis citizens.
The MNO delivers programs and services to its citizens through these branches: Healing and Wellness; Community Wellbeing; Education and Training; Housing; Lands, Resources and Consultation; Intergovernmental and Community Relations; Self-Government and Registry. Through these various branches, the MNO maintains 30+ offices and community spaces across the province, administers over $50 million annually, and employs about 350 staff across the province.
AODA Statement
The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.
Please email humanresources@metisnation.org if you require an accommodation during the hiring process.
Please note, all employees, regardless of role or location, are required to be fully vaccinated for COVID-19, unless the employee has a valid medical exemption. This condition of employment is effective for all employees, full or part-time, permanent or contract, whether working remotely or not, as of November 1, 2021.