Operations Coordinator, Housing Programs – Housing & Infrastructure

Internal/External
Full-time/Permanent
Location: Anywhere in Ontario
Remote Work: Flexible (both in-office and remote-work required)
Closes: April 24, 2023
Starting Salary: $41,610 – $47,430, per year based on experience. Salary Range Max $54,100 [2023 Rates]

All applicants are encouraged to apply. Preference will be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.

What We Offer

As an employer, the Métis Nation of Ontario offers a collaborative work environment with competitive salary

Further, permanent employees benefit from:

• Comprehensive employer-paid health benefits,
• Pension plan,
• 10 days’ vacation to start,
• Annual paid two-week holiday closure in December-January,
• 16 paid public and employer holidays,
• Early closures on long weekends,
• 15 paid health & wellness days (sick leave),
• Employee Assistance Plan, and
• Telemedicine plan.
• Preferred membership pricing at Goodlife gyms.

The Role

The Housing Operations Coordinators is the first point of contact to ensure efficient day-to-day operations of the housing programs department, supporting clients, other team members and People Leaders through a variety of typically routine tasks and communications. This role utilizes constant communication skills in-person, over the phone, and e-mail, and follow prescribed processes as assigned. The Housing Operations Coordinator will be responsible for the day to day servicing of our clients and ensure their needs are met in a timely manner.

The Housing Operations Coordinator supports the Management Team with operational processes required for effectiveness and efficiency. Creates and uses basic Excel spreadsheets to manage/report data, processes purchase orders, coordinates meetings and logistics, manages information flow between Programs, coordinates travel, and other duties as assigned. These roles follow prescribed processes that involve more complex clerical or administration responsibilities.

Duties include, but are not limited to:

1. Provide front line services to clients, staff, coordinators, internal and external sources by phone, e-mail etc.
2. Co-ordinate the flow of internal information with various branches and external sources including community members, clients and the public
3. Document and track the flow of communication traffic and monitor trends
4. Prepare, edit, proofread and maintain records, correspondence, presentations, etc.
5. Maintain office supplies levels and equipment inventory
6. Maintain (and/or setup) information filing systems
7. Coordinate travel schedules and make reservations as assigned
8. Maintain a high-level of confidentiality
9. Record and prepare meetings minutes
10. Advising clients on our programs, the application process/ procedures, and transfer of information including routing referrals
11. Ensuring accuracy of documents and information required for new referrals
12. Assist and schedule client appointments in completing their application
13. Manage program waitlists and follow up and assist clients to meet application deadlines
14. Type and proofread correspondence, forms, and other documents assigned
15. Update tracking logs on a monthly basis
16. Support department with administration and operational needs as required
17. Coordinate the processing of financial, administrative procedures (i.e. department purchase orders, expense claims, bill back submissions and purchase card reconciliation)
18. Plan and coordinate onsite and offsite meetings, special functions and events for both internal and external partners
19. Balance conflicting priorities to manage workflow, and ensure the completion of essential projects within required timelines
20. Maintain department calendar of events and communications work plan and tracking
21. Coordinate the production, distribution of department programming material to internal and external sources
22. Responsible for the day-to-day management of the records and filing systems
23. Other duties assigned by People Leader

Qualifications

• Strong desire to act in the service of the Métis Citizens, to advance and uphold rights and culture
• High degree of technology literacy and proficiency in standard office equipment and Survey Monkey Apply
• Advanced communications skills
• Superior organization skills and time/priority-management
• Ability to work alone/independently with minimal supervision
• Demonstrated experience dealing with confidential information
• Exceptional problem-solving, time management and analytical skills to prioritize workload pressures and deadlines

Preferred

• Knowledge of indigenous (preferably Métis) culture, issues, and current activities
• Previous 1-2 years’ experience in a similar/comparable role
• Experience working in coordinating and delivering housing-based programs or projects

Who We Are

In 1993, the Métis Nation of Ontario (MNO) was established through the will of Métis people and Métis communities coming together throughout Ontario to create a Métis-specific governance structure and vision, encapsulated in the Statement of Prime Purpose. Today, the Métis Nation of Ontario represents over 25,000 Métis citizens.

The MNO delivers programs and services to its citizens through these branches: Healing and Wellness; Community Wellbeing; Education and Training; Housing; Lands, Resources and Consultation; Intergovernmental and Community Relations; Self-Government and Registry. Through these various branches, the MNO maintains 30+ offices and community spaces across the province, administers over $50 million annually, and employs about 350 staff across the province.

AODA Statement

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.

Please email humanresources@metisnation.org if you require an accommodation during the hiring process.

Please note, all employees, regardless of role or location, are required to be fully vaccinated for COVID-19, unless the employee has a valid medical exemption.  This condition of employment is effective for all employees, full or part-time, permanent or contract, whether working remotely or not, as of November 1, 2021.