Location: Anywhere in Ontario, Barrie, Ontario preferred. 

Closes: December 10, 2021

Salary Range: Starting salary of $43,350

All applicants are encouraged to apply. Preference will be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.

What we offer:

As an employer, the Métis Nation of Ontario offers a collaborative work environment with competitive salary.

Further, contract employees benefit from:

  • Optional pension plan,
  • 4% vacation pay,
  • Annual paid two-week holiday closure in December-January,
  • 16 paid public and employer holidays,
  • Early closures on long weekends,
  • 15 paid health & wellness days (sick leave),
  • Employee Assistance Plan, and
  • Telemedicine plan.

The Role 

The Property Administrator is a key member of the Infinity Property Services-Metis Nation of Ontario team and provides service, coordination and support within an assigned Property Management Region (PMR). Reporting to the Operations Manager (for now), the Property Administrator is responsible for a variety of services related to the operation of residential housing properties in the not-for-profit and market-rent sectors. Duties and responsibilities include, but are not limited to tenant and client relations, vacancy reporting, bank deposits, Accounts Receivable (A/R) reporting, Accounts Payable (A/Pl processing, budgeting, supplier invoices, rent roll review and production, communication, and administration functions relating to paralegal services.

Key Duties and Responsibilities 

In carrying out the following duties, it is expected that the Property Administrator will:

  • Fully understand the significance and fundamental importance of MNO’s Statement of Prime Purpose (SPP) to all MNO’s work, and to the requirements of the position specifically
  • Adhere to MNO Policies and Procedures and MNO’s Financial Policies and Procedures at all times
  • Uphold MNO’s Standards of Professional Conduct at all times
  • Adhere to Privacy Laws and respect confidential information at all times
  • The employee must be cognizant of the Ontario Employment Standards Act, Occupational Health and Safety Act, Workers’ Safety and Insurance Board, Ontario Human Rights Code, Canadian Human Rights Act, and other legislative provisions governing the employment relationship between MNO and the employee
  • Ensure that all activities are conducted in accordance with established Métis Nation of Ontario Policies and Procedures and Contribution Agreements (CA)
  • Ensure that all activities are conducted in compliance with the Residential tenancies Act
  • Ensure that all paperwork prepared for residential evictions is fully LTB compliant
  • Work in collaboration within the Branch, other MNO branches, MNO leadership, MNO citizens, MNO contractors and consultants on related projects

Reporting to the Operations Manager, the duties include but are not limited to:

  • Providing exceptional customer/tenant relations in an assigned Property Management Region (PMR);
  • Maintaining an average vacancy rate of 5% (or lower) for all clients of Infinity Property Services—Metis Nations of Ontario;
  • Managing the tenant/client relationship and complaint process, in conjunction with the Property Inspectors, to ensure timelines are met and complaints are resolved;
  • Preparation, processing and payment of purchase orders with invoices;
  • Day-to-day managing of accounts payable and supplier invoices;
  • Facilitating tenant application process (I.e. Application Waitlists, Interview, Offer of housing, and Tenant Selection);
  • Coordinating the issuance of appropriate LTB notices to Tenants with paralegal services and complete late rent letters and other communications directly to tenants;
  • Conducting rent collection and the follow-up on the collection of rent and arrears;
  • Coordinating L1 applications (E-File) with paralegal services for any tenant accounts where rent was not paid by deadline of an N4 notice. Providing documentation as required;
  • Coordinating all other applications (E-File) with paralegal services for any tenant accounts other than for non-payment of rent. Providing documentation as required including preparation of video surveillance files and coordinating witnesses;
  • Coordinating programs inclusive of but not limited to lighting, inspections, leasing/tenant, tenant move ins and move outs and tenant tours etc.;
  • Responsibility for the mail-out and administration associated to verification of income (VOI) documents;
  • Completing annual income reviews; follow up with tenants as necessary for missing documents and updated income verification, complete special income reviews immediately. Data entry as required;
  • Creating, reviewing and monitoring all unit purchase orders in preparation to occupy units in respective PMR;
  • Monitoring vendors, vendor performance, vendor contracts and vacant unit work, in preparation to occupy units in respective PMR in coordination with the property Inspectors
  • Completing adjustments to accounts for change of rent as required (with approval by Operations Manager);
  • Reviewing / producing the monthly rent-roll, arrears reporting, post adjustments and prepaid as per the clients monthly requirement for assigned PMR. Providing reporting as required;
  • Liaising with client/customer staff, lease administrators and legal/paralegal services to ensure the accuracy of information;
  • Coordinating tenant document control, act as tenant liaison and provide exceptional communication;
  • Providing administrative duties including the answering and dispatching of telephone calls, receipt and distribution of mail etc. Upload to software as required;
  • Responding to requests and calls from residential tenants and our clients relating to common areas and/or matters;
  • Assisting the Operations Manager to coordinate regular meetings and record minutes as required;
  • Dispatching inspectors, maintenance and security to tenant calls as well as other calls;
  • Be able to provide after hours “on call” support to insure 24 hour coverage (on rotation with other staff) on an occasional basis
  • Performing other duties and responsibilities as assigned by the Operations Manager or designate(s);

Education and Training 

  • College diploma in a related field from a recognized college and 3-5 years of residential property administration experience, or equivalent combination of education and experience.
  • Property Management Administration experience is an asset.
  • Administrative experience is an asset
  • Demonstrated experience in client service; i.e. providing advice and guidance to clients, pre-screening, interviewing, and assessing financial circumstances quickly and accurately.
  • Experience in the management and administration of a residential rental environment.
  • Proven experience working efficiently and effectively as part of a team, as well as independently.
  • Proven ability to work well under pressure and meet set deadlines while maintaining a high level of accuracy.
  • Familiarity with the Residential Tenancies Act, Housing Services Act, Landlord and Tenant Tribunal, Ontario Rental Housing Tribunal, Ontario Building Codes, and Geared to Income Housing criteria.

Knowledge, Skills and Abilities 

  • Advanced knowledge of MS Office (Excel, Word) and a high degree of digital literacy. Willingness and ability to adapt to and learn new software.
  • Excellent communication skills, both written and verbally.
  • Demonstrated problem-solving, time management and analytical skills to prioritize work load pressures and deadlines.
  • Must have a valid Ontario “G” driver’s license.

Who we are:

In 1993, the Métis Nation of Ontario (MNO) was established through the will of Métis people and Métis communities coming together throughout Ontario to create a Métis-specific governance structure and vision, encapsulated in the Statement of Prime Purpose.

Today, the Métis Nation of Ontario has built a province-wide governance structure which includes: an objectively verifiable, centralized registry of over 20,000 Métis citizens; approximately 31 Chartered Community Councils across the province which represent Métis citizens at the local level; a provincial governing body that is elected by ballot box every four years; an Annual General Assembly where regional and provincial Métis leaders are required to report back to Métis citizens yearly between elections; a charitable foundation which promotes and support Métis culture and heritage (Métis Nation of Ontario Cultural Commission); and an economic development arm (Métis Voyageur Development Fund).

In addition, the Métis Nation of Ontario has built an accountable, results-based provincial delivery structure to meet the socio-economic needs of its citizens and communities. Currently, the MNO delivers programs and services to its citizens through these branches: Healing and Wellness; Education and Training; Housing; Lands, Resources and Consultation; Intergovernmental and Community Relations; Self-Government and Registry. Through these various branches, the MNO maintains 30+ service delivery access points across the province, administers over $50 million annually, and employs about 300 personnel across the province.

AODA Statement

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.

Please email if you require an accommodation during the hiring process.

Please note, all employees, regardless of role or location, are required to be fully vaccinated for COVID-19, unless the employee has a valid medical exemption.  This condition of employment is effective for all employees, full or part-time, permanent or contract, whether working remotely or not, as of November 1, 2021.

Career Form

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  • Selection does not eliminate applicant from consideration
  • Selection does not eliminate applicant from consideration
  • This includes current MNO employees or community council members
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