Internal/External Job Posting/ Permanent  

Location: Thunder Bay 

Closes: May 3, 2021

Salary Band: 4

Salary Range: Starting salary of $43,350, with a maximum of $49,870

What we offer:

As an employer, the Métis Nation of Ontario offers a collaborative work environment with competitive salary, comprehensive employer-paid health benefits, a pension plan, 10 days vacation to start, annual paid two-week holiday closure in December-January, 15 paid public and employer holidays, early closures on long weekends, and 15 paid health & wellness days (sick leave).

Who we are:

In 1993, the Métis Nation of Ontario (MNO) was established through the will of Métis people and Métis communities coming together throughout Ontario to create a Métis-specific governance structure and vision, encapsulated in the Statement of Prime Purpose.

Today, the Métis Nation of Ontario has built a province-wide governance structure which includes: an objectively verifiable, centralized registry of over 20,000 Métis citizens; approximately 31 Chartered Community Councils across the province which represent Métis citizens at the local level; a provincial governing body that is elected by ballot box every four years; an Annual General Assembly where regional and provincial Métis leaders are required to report back to Métis citizens yearly between elections; a charitable foundation which promotes and support Métis culture and heritage (Métis Nation of Ontario Cultural Commission); and an economic development arm (Métis Voyageur Development Fund).

In addition, the Métis Nation of Ontario has built an accountable, results-based provincial delivery structure to meet the socio-economic needs of its citizens and communities. Currently, the MNO delivers programs and services to its citizens through these branches: Healing and Wellness; Education and Training; Housing; Lands, Resources and Consultation; Intergovernmental and Community Relations; Self-Government and Registry. Through these various branches, the MNO maintains 30+ service delivery access points across the province, administers over $50 million annually, and employs about 300 personnel across the province.

The Role 

The Property Administrator is a key member of the Infinity Property Services-Metis Nation of Ontario team and provides service, coordination and support within an assigned Property Management Region (PMR). Reporting to the Operations Manager (for now), the Property Administrator is responsible for a variety of services related to the operation of residential housing properties in the not-for-profit and market-rent sectors. Duties and responsibilities include, but are not limited to tenant and client relations, vacancy reporting, bank deposits, Accounts Receivable (A/R) reporting, Accounts Payable (A/Pl processing, budgeting, supplier invoices, rent roll review and production, communication, and administration functions relating to paralegal services.

Key Duties and Responsibilities 

• Provide exceptional customer/tenant relations in an assigned Property Management Region (PMR).
• Maintain an average vacancy rate of 5% (or lower) for all clients of Infinity Property Services-Melis Nations of Ontario.
Manage the tenant/client relationship, and complaint process, in conjunction with the Property Inspector, to ensure timelines are met and complaints are resolved.
Prepare, process and payment of purchase orders with invoices.
Day-to-day management of accounts payable and supplier invoices.
Facilitate tenant application process (I.e. Application Waitlists, Interview, Offer of housing, and Tenant Selection). Coordinate the issuance of N4 with paralegal services and complete late rent letters.
• Conduct rent collection and the follow-up on the collection of rent and arrears.
• Coordinate Ll applications (E-File) with paralegal services for any tenant accounts where rent was not paid by deadline of N4 notice. Provide documentation as required.
Coordinate programs inclusive of but not limited to lighting, inspections, leasing/tenant, tenant tours etc. Responsible for the mail-out and administration associated to verification of income (VOi) documents.
Complete annual income reviews; follow up with tenants as necessary for missing documents and updated income verification, complete special income reviews immediately. Data entry as required.
Create, review and monitor all unit purchase orders in preparation to occupy units in respective PMR.
Monitor vendors, vendor performance, vendor contracts and vacant unit work, in preparation to occupy units in respective PMR.
Complete adjustments to accounts for change of rent as required (with approval by General Manager).
• Review / produce the monthly rent-roll, arrears reporting, post adjustments and prepaid as per the clients monthly requirement for assigned PMR. Provide reporting as required.
• Liaise with client/customer staff, lease administrators and legal/para-legal services to ensure the accuracy of Information.
Coordinate tenant document control, act as tenant liaison and provide exceptional communication.
Provide administrative duties including the answering and dispatching of telephone calls, receipt and distribution of mail etc. Upload to software as required.
• Respond to requests and calls from residential owners relating to common areas and/or matters.
Assist the General Manager to coordinate regular meetings and record minutes as required.
• Dispatch inspectors, maintenance and security to tenant calls as well as other calls.
Perform other duties and responsibilities as assigned by the Operations Manager or Supervisor.

Education and Training 

  • College diploma in a related field from a recognized college and 3-5 years of commercial/retail property administration experience, or equivalent combination of education and experience.
    Property Management Certification is an asset
  • Demonstrated client service experience

Knowledge, Skills and Abilities 

  • Ability to work evenings and weekends to respond to client calls and emergencies on an on call rotational basis
  • Advanced computer literacy including strong command of MS Office Suite
  • Excellent verbal and written communication skills
  • Problem solving,  time management and organization skills to support a fast paced ever changing environment
  • Ability to work under pressure
  • Knowledge and familiarity with the Residential Tenancies Act, Housing Services Act, Landlord and Tenant Law, Ontario Building Codes and general landlord and tenant relations
  • Travel is required to different sites to conduct inspections, candidates must have a Ontario G Driver’s License 

The Métis Nation of Ontario is a diverse and inclusive employer, and we welcome applications from all qualified candidates. Preference may be given to qualified Métis candidates.
Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please email if you require an accommodation during the hiring process.

Please email if you are having issues with your application with your resume and cover letter or have any questions about the role.

We thank all applicants for their interest but advise that only those selected for an interview will be contacted.

Career Form

Step 1 of 2

  • Selection does not eliminate applicant from consideration
  • Selection does not eliminate applicant from consideration
  • This includes current MNO employees or community council members
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