Supervisor, Victim Services – Community Wellbeing Branch

Internal/External
Full-time/Permanent
Location: Anywhere in Ontario
Remote Work: Flexible (both in-office and remote-work required)
Closes: February 2, 2023
Starting Salary: $65,540 – $74,700, per year based on experience. Salary Range Max $85,220 [2022 Rates]

All applicants are encouraged to apply. Preference will be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.

What We Offer

As an employer, the Métis Nation of Ontario offers a collaborative work environment with competitive salary.

Further, permanent employees benefit from:

• Comprehensive employer-paid health benefits,
• Pension plan,
• 10 days’ vacation to start,
• Annual paid two-week holiday closure in December-January,
• 16 paid public and employer holidays,
• Early closures on long weekends,
• 15 paid health & wellness days (sick leave),
• Employee Assistance Plan, and
• Telemedicine plan.
• Preferred membership pricing at Goodlife gyms.

The Role

The Supervisor of Victim Service is responsible for overseeing the full life cycle for their program and/or employees, from hiring to orientation, to coaching and performance management, and termination. The Supervisor is responsible for handling employee relations issues, including attendance and absenteeism, in relation to their assigned team. The Supervisor is also responsible for providing input into program policy development and implementation, goals and direction, and overall delivery and quality of work.  The Supervisor will report to the Manager of Community Wellbeing.

Duties include, but are not limited to:

• Act as a role model for the behaviour and culture expected from the team
• Explain / screen for behaviour and culture when hiring new employees
• Provide training on work culture, work expectations, job duties and organizational policies and procedures or arrange for proper training to be provided
• Provide ongoing coaching to support effective job performance and conduct constructive and timely performance evaluations at least once per year
• Organize, plan, and supervise day to day work for assigned employees
• Provide appropriate oversight as required by relevant legislation including the Employment Standards Act, Occupational Health and Safety Act, Workplace Safety and Insurance Act (WSIB), Ontario Human Rights Code, AODA, etc.
• Resolve conflicts that arise among employees
• Research and prepare detailed and accurate reports, briefing notes and presentations
• Attend meetings with senior management, funders, elected officials and government and present where required
• Collaborate with employees to identify ways to improve program or Branch efficiency and effectiveness and implement viable ideas, including justice, victim services, and anti-human trafficking program capacity development
• Other reasonable duties as may be assigned
• Implement coaching and corrective performance plans where required
• Handle discipline and termination of employees in accordance with policy

Qualifications

•  Strong desire to act in the service of the Métis Citizens, to advance and uphold rights and culture
• A post-secondary degree in social work or a related field
• Previous experience with supervision
• Strong desire to act in the service of the Métis Citizens, to advance and uphold rights and culture.
• Knowledge of Métis-specific and broader understanding of victim support services and anti-human trafficking supports
• A high degree of technology literacy and proficiency in standard office equipment
• Superior organization skills and time/priority-management managing others including the design and implementation of project work plans
• Advanced communications skills, both written and verbal including advanced report writing capabilities
• Demonstrated ability to motivate, lead and work effectively with others in a supervisory capacity
• Demonstrated understanding of policies, processes, practices and documentation used to deliver program services or the Branch mandate
• Significant knowledge of Métis and/or Indigenous policy issues and principles or a demonstrated ability to quickly acquire knowledge
• Strong understanding of relevant legislation including the Canadian Criminal Code, Ontario Human Rights Code, Combating Human Trafficking Act, etc.
• Demonstrated understanding of policies, processes, practices and documentation used to deliver program services or the Branch mandate
• Understanding of the MNO’s governance structure and the Canada-Métis Nation Accord

Assets

• Bilingualism
• Completion of a supervisory or leadership course or certificate

Experience

• Previous 1-2 years or more experience in a Team Leader or similar role, or comparable experience motivating/leading others
• Demonstrated experience dealing with personal and confidential information and issues in a mature, tactful and diplomatic manner
• Demonstrated experience in quickly acquiring and expanding knowledge and being flexible in a demanding and dynamic environment
• Extensive experience in engaging with key stakeholders, including provincial and federal governments and other FNMI organizations
• Experience in conflict resolution
• Experience in employee life cycle activities: recruitment, training, and coaching for performance

Assets

• Experience designing and implementing project work plans
• Demonstrated ability to manage project budgets and project deliverables

All positions at the MNO may require the following:

1. Current CPR/First Aid certification or ability to obtain
2. Completion and maintenance of Vulnerable Sector Verification
3. A reliable vehicle (or ability to rent), driver’s licence, $1,000,000 liability insurance, and a clean driving record
4. Flexibility to work extended hours as necessary
5. Ability to occasionally travel within Ontario for limited periods of time

Who We Are

In 1993, the Métis Nation of Ontario (MNO) was established through the will of Métis people and Métis communities coming together throughout Ontario to create a Métis-specific governance structure and vision, encapsulated in the Statement of Prime Purpose. Today, the Métis Nation of Ontario represents over 25,000 Métis citizens.

The MNO delivers programs and services to its citizens through these branches: Healing and Wellness; Community Wellbeing; Education and Training; Housing; Lands, Resources and Consultation; Intergovernmental and Community Relations; Self-Government and Registry. Through these various branches, the MNO maintains 30+ offices and community spaces across the province, administers over $50 million annually, and employs about 350 staff across the province.

AODA Statement

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.

Please email humanresources@metisnation.org if you require an accommodation during the hiring process.

Please note, all employees, regardless of role or location, are required to be fully vaccinated for COVID-19, unless the employee has a valid medical exemption.  This condition of employment is effective for all employees, full or part-time, permanent or contract, whether working remotely or not, as of November 1, 2021.