Internal/External
Full-time/Contract (September 28, 2024)
Location: Anywhere in Ontario
Remote Work: Flexible (both in-office and remote-work required)
Closes: 
October 17, 2023
Starting Salary: $59,670 – $68,010, per year based on experience. Salary Range Max $77,580 [2023 Rates]

All applicants are encouraged to apply. Preference will be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.

What We Offer

As an employer, the Métis Nation of Ontario offers a collaborative work environment with competitive salary.

Further, contract employees benefit from:

  • Optional pension plan,
  • 4% vacation pay,
  • Annual paid two-week holiday closure in December-January,
  • 16 paid public and employer holidays,
  • Early closures on long weekends,
  • 15 paid health & wellness days (sick leave),
  • Employee Assistance Plan, and
  • Telemedicine plan.
  • Preferred membership pricing at Goodlife gyms.

The Role

The Team Leader works collaboratively within a multidisciplinary team, serving as a vital technical resource to support mental health navigators in delivering comprehensive case management services. This position is crucial in ensuring clients receive the necessary care and support to address their mental health and addiction needs. The Team Leader guides and organizes the team’s work, identifies challenges, and provides solutions to ensure the delivery of high-quality services. The Team Leader provides support to their team to ensure performance and clinical file quality objectives are met, motivates from a peer-to-peer perspective, and deals with day to day client needs.

Duties include, but are not limited to:

Technical Expertise:

  • Act as a technical expert, providing guidance and support to mental health navigators in case management services.
  • Assist in scheduling work, ensuring tasks are appropriately distributed, and optimizing team efficiency.
  • Identify challenges in service delivery or quality and implement effective solutions, escalating issues when necessary.

Team Support and Mentorship:

  • Provide day-to-day support and mentorship to the team, fostering a positive and cohesive working environment.
  • Motivate team members from a peer-to-peer perspective, cultivating a culture of collaboration and excellence.

Clinical Oversight:

  • Ensure clients receive comprehensive and appropriate mental health and addiction services.
  • Monitor clinical files to maintain quality standards, offering feedback and guidance to mental health navigators for continuous improvement.
  • Collaborate with team members and other professionals to develop and implement effective care plans for clients.

Client Interaction:

  • Handle day-to-day client needs, addressing concerns promptly and ensuring a high level of client satisfaction.
  • Act as a liaison between clients and mental health navigators, resolving issues effectively and empathetically.
  • Foster a compassionate and supportive atmosphere, promoting a client-centered approach in all interactions.

Team Collaboration and Management:

  • Collaborate effectively with team members, psychologists, social workers, and healthcare professionals to ensure holistic client care.
  • Participate in team meetings, sharing insights and best practices to enhance overall team performance.
  • Assist with the hiring, onboarding, training, and development of team members.
  • Oversee the daily workflow, scheduling, and assignments of the assigned team, ensuring optimal productivity.
  • Maintain detailed and accurate work records.

Conflict Resolution and Program Improvement:

  • Support the Supervisor in resolving conflicts among team members and/or other employees and/or MHA clients.
  • Collaborate with the team to identify ways to improve program or branch effectiveness, seeking approval to implement viable ideas.
  • Assist the Supervisor in developing timely and constructive performance feedback and evaluations.

Perform other reasonable duties as may be assigned to contribute to the overall success of the team and organization.

Qualifications

  • Strong desire to act in the service of the Métis Citizens, to advance and uphold rights and culture
  • A post-secondary degree in a related field or equivalent combination of education and experience preferable in Mental Health and Addictions
  • A high degree of technology literacy and proficiency in standard office equipment
  • Advanced communications skills, both written and verbal
  • Superior organization skills and time/priority-management managing self and others including the design and implementation of project work plans
  • Elevated levels of problem-solving and analytical skills
  • Demonstrated ability to work effectively with others as a peer leader on a team
  • Demonstrated understanding of policies, processes, practices and documentation used to deliver program services or the Branch mandate
  • Previous 2 years or more experience in a similar/comparable role
  • Previous experience dealing with confidential information
  • Demonstrated ability leading a peer group to complete a task, deliverable or project
  • Demonstrated ability to quickly acquire and expand knowledge and to be flexible when leading in a demanding and dynamic environment

Who We Are

In 1993, the Métis Nation of Ontario (MNO) was established through the will of Métis people and Métis communities coming together throughout Ontario to create a Métis-specific governance structure and vision, encapsulated in the Statement of Prime Purpose. Today, the Métis Nation of Ontario represents over 25,000 Métis citizens.

The MNO delivers programs and services to its citizens through these branches: Healing and Wellness; Community Wellbeing; Education and Training; Housing; Lands, Resources and Consultation; Intergovernmental and Community Relations; Self-Government and Registry. Through these various branches, the MNO maintains 30+ offices and community spaces across the province, administers over $50 million annually, and employs about 350 staff across the province.

AODA Statement

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.

Please email humanresources@metisnation.org if you require an accommodation during the hiring process.

Please note, all employees, regardless of role or location, are required to be fully vaccinated for COVID-19, unless the employee has a valid medical exemption.  This condition of employment is effective for all employees, full or part-time, permanent or contract, whether working remotely or not, as of November 1, 2021.

Career Form

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  • Selection does not eliminate applicant from consideration
  • Selection does not eliminate applicant from consideration
  • This includes current MNO employees or community council members
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