Internal Posting
Full-time
Location: Anywhere in Ontario
Remote Work: Flexible (both in-office and remote-work required)
Closes: November 8, 2022
Starting Salary: $58,500 – $66,680, per year based on experience. Salary Range Max $76,060 [2021 Rates]
All applicants are encouraged to apply. Preference will be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.
What We Offer
As an employer, the Métis Nation of Ontario offers a collaborative work environment with competitive salary.
Further, permanent employees benefit from:
- Comprehensive employer-paid health benefits,
- Pension plan,
- 10 days’ vacation to start,
- Annual paid two-week holiday closure in December-January,
- 16 paid public and employer holidays,
- Early closures on long weekends,
- 15 paid health & wellness days (sick leave),
- Employee Assistance Plan, and
- Telemedicine plan.
- Preferred membership pricing at Goodlife gyms.
The Role
Technical resources who play a leadership role in guiding and organizing the work of others, scheduling work, identifying problems and challenges with delivery or quality, and resolving or elevating as required. The Team Leader provides coaching to their team to ensure performance and quality objectives are met, motivates from a peer-to-peer perspective, and deals with day to day employee needs.
Duties include, but are not limited to:
- Collaborates with the team to identify ways to improve program effectiveness and seeks approval to implement viable ideas.
- Providing regular and strategic individual consultations/check-ins with Housing Stabilization Case Coordinators, providing guidance and input on how to proceed with complex cases, and communicate highest priority cases to the Supervisor and/or Program Manager for further direction.
- Monitor file audits and required follow-ups to better maintain individual worker caseloads, waitlists and quality of service. Communicate any ongoing issues related to file audits to the Supervisor and/or Program Manager to provide performance related supports to individual team members.
- Bring to the Managers attention when team members may need further coaching on specific issues related to case management and newly assigned clients.
- including creating and managing fillable fields on PDFs to ensure all forms are functioning correctly.
- Disseminate program-specific information to clients and internal programs.
- Provide consultations to internal MNO staff from other programs around resources, referrals, and LTB procedures and forms.
- Strong understand of the Housing Stabilization Program, eligibility criteria, and ability to navigate different and complex housing crises.
- Support with routing new referrals, inbound calls, emails and requests for service to appropriate staff to handle questions and resolve issues.
- Identifying highest priority clients needing emergency support
- Support with screening of new referrals to determine eligibility, priority, and service needs
- Support with referring service users to appropriate programs/community resources throughout Ontario and specific to their location if ineligible for Housing Stabilization Program services.
- Monitor caseloads and assign new clients in an efficient manner.
- Managing waitlists (if applicable)
- Ensuring accuracy of documents and information required for new referrals
- Use sound judgement to determine exceptions as they relate to required documentation to complete the intake process and seek further direction from the Supervisor and/or Manager as required.
- Create new and edit existing forms required at both the intake and service delivery stages,
- Collect consents using Adobe Sign, check citizenship with Registry, assign clients within OHATS, and creating new client profiles as needed.
- Follow evolving system and reporting requirements within the OHATS case management database system.
- Liaising with other MNO Programs regarding incoming internal referrals.
- Streamline referral processes between internal MNO programs to create stronger professional relationships and promote ease of access for MNO citizens.
- Assisting with creating, editing, and giving program-specific presentations.
- Writing new program guidelines as directed and editing the Housing Stabilization Employee Handbook.
- Maintaining a good working relationship and ongoing communication with external referral sources
- Creating and maintaining affordable housing lists in key service regions throughout Ontario
- Maintaining a client case load as required.
Qualifications
- Strong desire to act in the service of the Métis Citizens, to advance and uphold rights and culture
- A post-secondary degree in a related field or equivalent combination of education and experience
- A high degree of technology literacy and proficiency in standard office equipment
- Advanced communications skills, both written and verbal
- Superior organization skills and time/priority-management managing self and others including the design and implementation of project work plans
- Elevated levels of problem-solving and analytical skills
- Demonstrated ability to work effectively with others as a peer leader on a team
- Demonstrated understanding of policies, processes, practices and documentation used to deliver program services or the Branch mandate
Experience
- Previous 2 years or more experience in a similar/comparable role
- Experience working within homelessness services
- Working knowledge of Ontario’s landlord and tenant rights and responsibilities
- Familiarity with working with homeless and/or street involved populations
- Demonstrated ability to leading a peer group to complete a task, deliverable or project
- Demonstrated ability to quickly acquire and expand knowledge and to be flexible when leading in a demanding and dynamic environment
Preferred
- Completion of a leadership development program or course
- Demonstrated ability to motivate / leverage the skills of a team to complete assigned tasks and deliverables
Who We Are
In 1993, the Métis Nation of Ontario (MNO) was established through the will of Métis people and Métis communities coming together throughout Ontario to create a Métis-specific governance structure and vision, encapsulated in the Statement of Prime Purpose. Today, the Métis Nation of Ontario represents over 25,000 Métis citizens.
The MNO delivers programs and services to its citizens through these branches: Healing and Wellness; Community Wellbeing; Education and Training; Housing; Lands, Resources and Consultation; Intergovernmental and Community Relations; Self-Government and Registry. Through these various branches, the MNO maintains 30+ offices and community spaces across the province, administers over $50 million annually, and employs about 350 staff across the province.
AODA Statement
The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.
Please email humanresources@metisnation.org if you require an accommodation during the hiring process.
Please note, all employees, regardless of role or location, are required to be fully vaccinated for COVID-19, unless the employee has a valid medical exemption. This condition of employment is effective for all employees, full or part-time, permanent or contract, whether working remotely or not, as of November 1, 2021.