Internal/External
Full-time/Term (March 31, 2024)
Location: Anywhere in Ontario
Remote Work: Flexible (both in-office and remote-work required)
Closes: May 9, 2023
Starting Salary: $47,540 – $54,190, per year based on experience. Salary Range Max $61,810 [2023 Rates]
All applicants are encouraged to apply. Preference will be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.
What We Offer
As an employer, the Métis Nation of Ontario offers a collaborative work environment with competitive salary.
Further, contract employees benefit from:
- Optional pension plan,
- 4% vacation pay,
- Annual paid two-week holiday closure in December-January,
- 16 paid public and employer holidays,
- Early closures on long weekends,
- 15 paid health & wellness days (sick leave),
- Employee Assistance Plan, and
- Telemedicine plan.
- Preferred membership pricing at Goodlife gyms.
The Role
Front-line, client-facing roles have responsibility for direct client case management and direct service delivery. These roles directly deliver the services of various Branch programs to clients in communities across Ontario. They are responsible for maintaining standards of client service delivery that align with established processes and guidelines, and are responsible for documenting accurate and timely case notes. They are required make independent decisions that reflect good judgement, maturity and ethical behaviour while maintaining appropriate boundaries.
Duties include, but are not limited to:
- Delivery of associated program goals including delivery of services
- Processing applications to determine eligibility for a temporary rental supplement.
- Identifying MNO citizen households requiring additional housing-based case management support, and referring them to the Team Lead to access on-going services through a Case Coordinator within the Housing Stabilization Program.
- Following-up with approved rental supplement applicants to ensure continued program eligibility as required
- Submit and monitor purchase order and payment requests, including addressing any discrepancies that may come up.
- Maintain client files including case notes for pertinent data collection, ensuring client confidentiality at all times
- Maintain a caseload of clients as required
- Perform administrative duties related to case management and service delivery
- Ensure program delivery is consistent with funding agreements, including community engagement and system navigation support
- Plan and execute on a client service plan, including referral to other agencies that provide financial assistance, legal aid, housing, medical treatment and other services
- Evaluate the effectiveness of service and program delivery
- Liaise with private and social housing landlords
- Provide education on landlord-tenant rights and responsibilities
- Other reasonable duties as may be assigned
Qualifications
- Strong desire to act in the service of the Métis Citizens, to advance and uphold Métis rights and culture
- Completion of post-secondary education in a related field, such as Social Service Worker, or equivalent combination of education and experience
- A high degree of technology literacy and proficiency in standard office equipment
- Advanced communications skills
- Organization skills and time/priority-management
- Highly detail-oriented
- Demonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures
- Demonstrated ability to work alone/independently with minimal supervision
- Working knowledge of Ontario’s landlord and tenant rights and responsibilities
- Familiarity with working with homeless and/or street involved populations
- Client service experience
- Demonstrated social services/community supports experience
Preferred
- Knowledge of indigenous (preferably Métis) culture, issues, and current activities
- One year or more experience in a similar/comparable role
- Experience in the delivery of homelessness related programs
- Experience dealing with confidential information
- Experience working in coordinating and delivering community-based programs or projects
Who We Are
In 1993, the Métis Nation of Ontario (MNO) was established through the will of Métis people and Métis communities coming together throughout Ontario to create a Métis-specific governance structure and vision, encapsulated in the Statement of Prime Purpose. Today, the Métis Nation of Ontario represents over 25,000 Métis citizens.
The MNO delivers programs and services to its citizens through these branches: Healing and Wellness; Community Wellbeing; Education and Training; Housing; Lands, Resources and Consultation; Intergovernmental and Community Relations; Self-Government and Registry. Through these various branches, the MNO maintains 30+ offices and community spaces across the province, administers over $50 million annually, and employs about 350 staff across the province.
AODA Statement
The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.
Please email humanresources@metisnation.org if you require an accommodation during the hiring process.
Please note, all employees, regardless of role or location, are required to be fully vaccinated for COVID-19, unless the employee has a valid medical exemption. This condition of employment is effective for all employees, full or part-time, permanent or contract, whether working remotely or not, as of November 1, 2021.