The Métis Nation of Ontario accepts external job listings from organizations that it has an existing relationship with such as project partners, memorandums of understanding and other agreements and for jobs aimed specifically or otherwise targeting individuals of Métis or Indigenous descent. Please email humanresources@metisnation.org to for requests to post external job postings.

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Customer Service Representative

Description:

First Canadian Health is looking for customer service representative to work within our in-bound call centre. The ideal candidate must be able to work up to 35 hours per week and be flexible working days, evenings, weekends and holidays.

The primary role of this function is to respond to provider inquiries. The Provider Claims Processing Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Services Representatives reflect Express Scripts Canada’s commitment to accessibility and responsiveness to providers. This position is instrumental in meeting contractual objectives and service levels.

Key Responsibilities:
• Provide accurate, complete and timely responses to providers’ inquiries in accordance with the procedures documented in the Provider Claims Processing Call Centre Manuals
• Reporting functions as assigned by supervisor, if required
• Other duties as assigned
Qualifications:
• A minimum of 1 year of previous Call Centre or customer service experience is preferred
• Excellent verbal and written communication skills
• Exceptional problem solving skills
• Ability to work effectively within a team and independently
• Knowledge of computer applications (MS Office)
• Bilingualism (English and French) is an asset
Physical Demands/Working Conditions:
• Job requires precise finger/hand movements while working with a keyboard
• Need to remain at work station for lengthy periods
• Must be flexible to work shifts; including days, afternoons, evenings – 6:30 a.m. to midnight, weekends and holidays 8:00 a.m. to midnight

Contact:
Please email resume to cbajona@fchealth.biz with the title and Miziwe Biik Posting in the subject line.

Closing date: Ongoing recruitment

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Building the future of Ontario

Indigenous Opportunities Network (ION) has been demonstrating success since 2018, having placed all selected candidates in positions that match theircareer interests, qualifications and skills sets.

Ontario Power Generation produces half of the electricity Ontarians rely on every day. As an active member of our local communities,we are committed to building long-term, mutually beneficial relationships with Indigenous communities near our current and future operations.
www.opg.com

Kagita Mikam Employment and Training Agency is committed to ensuring that proactive measures are taken to improve the recruitment, training and employment of Aboriginal people. They help registered clients meet their career goals by matching their employment goals with qualified employers.
www.kagitamikam.ca.
Questions?

Email Kagita Mikam at info@kagitamikam.ca with questions about how you can start building your career.

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INDIGENOUS SPORT & WELLNESS ONTARIO
Position: Standing Bear Program Development Coordinator
Location: 1090 Aerowood Drive, Unit #1A, Mississauga, Ontario L4W 1Y5
Term: Full-Time 6 Month Contract with Option to Renew based on Performance and Funding
Salary: $52,000 per annum
Deadline to Apply: November 9, 2020
Start date: December 1, 2020
End Date: May 31, 2021
About ISWO
ISWO is the designated Provincial/Territorial Aboriginal Sport Body (P/TASB) for the province of Ontario, funded through the Ministry of Tourism, Culture and Sport and Sport Canada. ISWO serves all Indigenous Peoples and communities across Ontario, including First Nations, Inuit and Métis, living on and off-reserve, in rural and urban settings, encompassing more than 350,000 Indigenous Peoples in the province.
ISWO promotes and creates opportunities for participation in sport and cultural activities that promote wellness and positive lifestyles for Indigenous Peoples across Ontario. ISWO is recognized by the Aboriginal Sport Circle (ASC) and the North American Indigenous Games Council, and is the designated sport body for the development, selection and management of Team Ontario, for participation at the National Aboriginal Hockey Championships and North American Indigenous Games.
For more information, please visit iswo.ca.
Position Overview and Description
The Standing Bear Program is an innovative, by youth-for youth, Indigenous youth leadership program developed by Indigenous Sport & Wellness Ontario (ISWO), in consultation with more than 500 Ontario Indigenous youth. The program, intended for Indigenous youth (First Nations, Métis and Inuit) residing in Ontario between the ages of 14-24, consists of a core Indigenous component and six elective streams, to align with youth interests and needs. The Program Development Coordinator, reporting to the Manager of Standing Bear and Regional Development, is responsible for the day to day operations of the Standing Bear program, in
addition to monitoring, planning, and implementing program enhancements and best practices, to ensure continued growth, participant engagement and development. In addition to overseeing operations, the Program Development Coordinator would work to set priorities for growing the program and coordinate the activities of the program, as they align with the program’s strategic goals and set annual targets.
Primary Duties and Responsibilities
● Oversee the day-to-day operations of the Standing Bear program.
● Identify best practices and processes to help support the seamless delivery of program content and activities and provide guidance to other staff or project members.
● Monitor and evaluate the delivery of the Standing Bear Program, and provide timely analysis for program improvements.
● Identify emerging needs and trends in Indigenous youth leadership and make recommendations for program development.
● Lead the compilation and development of resources required to support Standing Bear youth participants.
● Lead the ongoing review, development and progression of Standing Bear program content and resources across all platforms and methods of delivery.
● Support the development and inclusion of Metis and Inuit content.
● Lead the development of a rewards and recognition program in collaboration and consultation with the Standing Bear Youth Advisory Committee and Senior Management
● Evaluate user submitted work and assign credit via the My.ISWO Portal.
● Plan and implement the development of templates, forms and other tools, to help support the facilitation of the program, across all platforms.
● Provide support to project members and teams to adhere to established standards, processes, and project timelines.,
● Ability to apply analytical skills to situations, and effectively make decisions and develop solutions.
● Respond to internal and external inquiries or requests and provide guidance and support.
● Take immediate and thorough action to rectify any issues faced by participants or facilitators.
● Determine and identify needs as they pertain to externally facing communications and engagement materials and work with the Marketing and Communications team to facilitate their development and distribution.
● Support the drafting and distribution of agendas and minutes etc. for all Standing Bear meetings.
● Develop and implement databases to record and track information and key metrics and produce reports for a variety of audiences.
● Other duties as assigned.
Qualifications:
● Must have first-hand experience working with Indigenous youth and have specific knowledge of Indigenous communities within Ontario.
● Knowledge of best practices in Indigenous community development and engagement with an emphasis on cultural values and community consultation.
● Excellent interpersonal and networking skills, with the ability to manage issues and identify solutions to problems.
● Degree or diploma in recreation, child and youth development or related field and expertise in youth program development and implementation is preferred.
● Previous experience in a camp or youth program setting is preferred.
● Highly organized self-starter with project coordination experience, with the ability to manage a complex workload and meet competing deadlines.
● Knowledge of Microsoft Office and Google Suite and willingness to learn new platforms and applications, as required.
● Excellent oral and written communication skills.
● A demonstrated commitment to high professional ethical standards and a diverse workplace.
● A proven track record of working independently but also able to work as part of a team.
● Must have a valid driver’s license, appropriate insurance and have access to a vehicle.
● Ability to lift and carry supplies safely (up to 25Ibs).
● Must be willing to accommodate a flexible work schedule, with evenings, weekends and overnight shifts as required to support camps.
● Must have a valid and clear Police Records Check including Vulnerable Sector Check.
How to Apply:
A resume with a cover letter is to be submitted by November 9, 2020. Please submit your application to: careers@iswo.ca, or by mail to 1090 Aerowood Drive, Mississauga, Unit #1A, Ontario, L4W 1Y5.
Indigenous Sport & Wellness Ontario (ISWO) is an equal opportunity employer. We thank all applicants for their interest and invite applications from Women, Indigenous People, Persons with Disabilities and Visible Minorities, however only those selected for an interview will be contacted. Preference will be given to Indigenous candidates (First Nations, Métis and Inuit).

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INDIGENOUS SPORT & WELLNESS ONTARIO
Position: Program & Operations Specialist
Location: 1090 Aerowood Drive, Unit #1A, Mississauga, Ontario
Term: Full-Time, 6-month Contract, with Opportunity for Renewal Pending Funding
Salary: $50,000 per annum
Deadline to Apply: November 9, 2020
Start date: January 4, 2021
End Date: August 4, 2021
About ISWO
ISWO is the designated Provincial/Territorial Aboriginal Sport Body (P/TASB) for the province of Ontario, funded through the Ministry of Tourism, Culture and Sport and Sport Canada. ISWO serves all Indigenous Peoples and communities across Ontario, including First Nations, Inuit and Métis, living on and off-reserve, in rural and urban settings, encompassing more than 350,000 Indigenous Peoples in the province.
ISWO promotes and creates opportunities for participation in sport and cultural activities that promote wellness and positive lifestyles for Indigenous Peoples across Ontario. ISWO is recognized by the Aboriginal Sport Circle (ASC) and the North American Indigenous Games Council, and is the designated sport body for the development, selection and management of Team Ontario, for participation at the National Aboriginal Hockey Championships and North American Indigenous Games.
For more information, please visit iswo.ca.
Position Overview and Description
The Program and Operations Specialist will undertake a variety of program management and administrative tasks. Working with multiple areas, the position will provide leadership to assist in the management aspects of a program/project including administrative support, planning and coordination of tasks, creating documents and resources, and keep information flowing between parties. You will assist in planning and management of ISWO’s programming and activities, as well as carry out important operational duties. The qualified candidate should be organized and detail-oriented, comfortable working with diverse teams, and have project management experience.
The position will help facilitate the effective management of programs according to the organization’s standards. Knowledge of the Indigenous sport sector is considered an asset but not required, however, a drive to succeed and the ability to run with a project and get the work
done. We’re looking for someone with high energy and a passion for excellence. If you think this describes you, and you’re looking to work with a small, agile team read on.
Primary Responsibilities:
PROGRAM COORDINATION
• Oversee and manage the administrative aspects of ISWO’s programs, events and special projects.
• Support program development by assisting in planning, research and co-ordination of projects and activities.
• Provide project management support for any organizational funds, grants or equipment programs (i.e. Community Sport Fund, Power to Play program, etc.); responsibilities to include initial drafting of guidelines, eligibility and evaluation forms (based on group discussion and input), intake of applications, initial review and assessment, consistent check-ins with successful applicants, and coordination for submission, distribution and storage of final reports and project materials (i.e. infographics, photographs, videos, etc.).
• Assist in drafting templates, forms and documents, in collaboration with ISWO program staff and management.
• Manage the development of a filing system using the Google Suite Platform.
• Maintain contact lists for various groups of stakeholders and update as required; manage the use of a CRM system to track all engagement, stakeholders, and contact.
• Update and maintain office policies and procedures; ensure implementation of policies and practices.
• Identify gaps in processes and propose solutions for a more efficient and effective organization.
• Maintain records and create reports or proposals.
• Provide technical support for technology (video conferencing, presentations etc.).
• Coordinate the packaging and mailing of community information letters, certificates, gifts, etc. for communities and organizations.
• Provide day-to-day administrative and operational support, across the organization to all functional areas.
• Other duties as assigned. PORTAL MANAGEMENT
• Implement ISWO’s online community moderation strategy and provide superior quality of customer service and support to the online community, with the help of various communication tools.
• Review and moderate all user-generated content and user profiles (either pre, post or re-active moderation) within forums, comments, images, videos and audio.
• Act as Administrator for the Portal Admin accounts, processing emails, replying to inquiries and complaints, and escalating when necessary.
• Review and approve submitted work for the Standing Bear streams and learning events; communicate with users to indicate work progress, using the built-in admin functions in the My ISWO portal.
• Manage and maintain portal content to ensure information is up to date and accurate.
• Other duties as assigned.
SPECIFIC PROJECTS:
• Support the planning, coordination, and administration for various aspects of the 2021 Masters Indigenous Games, including Volunteer Recruitment and Registration, and other administrative and program support functions.
• Development and implementation of an organizational ‘Policies and Procedures Manual’.
• Supporting ISWO’s community engagement strategy by keeping track of engagement efforts and ensuring prepared communications are mailed out and sent to individuals, communities and organizations as required (i.e. community info letters, certificates, thank you letters, gifts from contests, etc.).
• Supporting the sport portfolio through the creation of templates, forms, checklists and other documents to support events, programs and key initiatives.
Qualifications:
• A minimum of 3 years related education and/or a minimum of 5 years relevant experience with references, or a combination of both.
• Project management experience with the ability to meet deadlines, monitor the progress and keeping project on track.
• Excellent organizational, time management and communication skills.
• Extreme attention to detail, and the ability to filter and focus on priorities.
• Self-starter with a hands-on approach, a good sense of prioritization and the ability to work under pressure in a multi-faceted environment.
• Must have creative and strong research skills including gathering and analyzing data from multiple sources to develop content.
• Excellent interpersonal/networking skills and issues management/problem solving skills.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• A service-oriented, positive, and resourceful personality.
• A proven track record of working independently but also able to work as part of a team.
How to Apply:
A resume with a cover letter is to be submitted by November 9, 2020. Please submit your application to: “HR – “Program and Operations Specialist” by email at careers@iswo.ca or by mail to 1090 Aerowood Drive, Mississauga, Unit #1A, Ontario, L4W 1Y5.
Indigenous Sport & Wellness Ontario (ISWO) is an equal opportunity employer. We thank all applicants for their interest and invite applications from Women, Indigenous People, Persons with Disabilities and Visible Minorities, however only those selected for an interview will be contacted. Preference will be given to Indigenous candidates (First Nations, Métis and Inuit).

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