Métis Nation of Ontario Registry Update
May 31, 2019
- We want to assure our Citizens that the registry of the Métis Citizens of Ontario still belongs to and is maintained by the MNO.
- Know History has assumed the day-to-day operations, but Registry data and genealogical database is the MNO’s.
- The privacy of Citizens and applicants remains one of our highest priorities.
- Know History has entered into a strict confidentiality agreement with MNO to ensure the protection of personal and confidential information and will access Registry data using computers that are securely encrypted to ensure data security.
- Improve our communications with all MNO Citizens
- Speed up the processing times for citizenship applications
- Increase support and training for individuals applying for citizenship, and
- Ensure that Citizens’ contact information is up-to-date so you get all of the information you need to fully engage with the MNO.
Faster response timesFrom now on, Citizens and applicants who call or email the Registry for information can expect to speak with a Client Advocate immediately or receive a response from a Client Advocate within 3-5 business days. Given the large volume of calls we are receiving at this time we cannot commit to a shorter timeframe, however we expect that response times will soon be reduced to 1 business day.Issuing new cardsThe Registry Review and Self Government Readiness Process has been completed and more than 15,000 letters have been mailed out to MNO Citizens. We commit that all Citizens who have received a letter indicating their file is complete will receive a new card by the end of July.Citizenship applicationsThe Registry receives many calls every day from individuals who have applied for citizenship and who are seeking information on the status of their application. Applicants can expect to receive a letter with details about their application by the end of June.Those applicants that have been approved for citizenship will get a card in the mail by the end of July.While we have assessed nearly 3,000 applications, there are many more that need to be processed. This backlog will be cleared by the end of August. Future applications meeting all the criteria required for citizenship will be processed within three months of receipt of the application.
Jennifer St. Germain