ELCC Questions and Complaints Contact Info
For general program questions regarding ELCC Family Supports Programs (e.g., Subsidy, Summer Subsidy, Extra-Curricular, Stipend), please contact us. If you know your Family Support Administrator, please email them directly. All licensed child care centers approved through the MNO Subsidy Program must submit their monthly invoices to the ELCC Family Support general email.
Family Support Program Questions
If you have questions about a specific client in the Family Support Program, please contact the ELCC Family Support Administrator in your MNO Region.
FSP Complaints, Declined Applications, and Appeals
If you have a complaint, your application has been declined, or you would like to appeal a team decision, please get in touch with the Supervisor of ELCC Family Support Programs. You should receive a response within 4–6 business days regarding the next steps.
If a resolution cannot be found at this stage, the file is escalated to the Manager of ELCC Programs and Services. If a resolution cannot still be found, we will send a formal letter from our Director of the Education and Training Branch. All citizens must follow the established chain of command. Any citizen who bypasses a step will be redirected to the correct contact.
Contact: ELCCsupport@metisnation.org
Current Family Support Program Contacts by Region
Region 1-4:
Arlene Belanger
Email: ArleneB@metisnation.org
Phone: 905-229-9312
Lynn Belair
Email: LynnB@metisnation.org
Phone: 807-324-0008
Courtney Vessair
Email: CourtneyVe@metisnation.org
Phone: 705- 471-7202
Region 4, 5 & 7:
Jennifer Laplante
Email: JenniferL@metisnation.org
Phone: 249-328-0885
Julie Gilchrist
Email: JulieG@metisnation.org
Phone: 416- 659-1928
Sarah Bothman
Email: SarahB@metisnation.org
Region 6, 8 and 9:
Catherine Corbett
Email: CatherineC@metisnation.org
Phone: 289-541-5900
Julie May
Email: JulieM@metisnation.org
Natalie Brown
Email: NatalieB@metisnation.org
Phone: 613-295-0289
Child Care Subsidy Agreement Specialist:
Kelly Dube
Email: KellyD@metisnation.org
Phone: 289-260-0646
Supervisor:
Emma Langdon
Email: EmmaL@metisnation.org
Phone: 807-627-7349
ELCC Special Projects Programs
For general questions or comments about special projects programming (e.g., ELCC Kits, Conference, Camps, Virtual and In-Person Camps, Christmas Toy Program), please contact us. For questions about a specific project related to a program or event, please refer to the contact information in the program application. If you cannot find the information you are looking for, please contact us.
Special Events Complaints, Declined Applications and Appeals
If you have a complaint, your application has been declined, or you would like to appeal a decision by the Special Projects team, please contact the Supervisor of ELCC Special Projects. You should receive a response within 4–6 business days regarding the next steps.
If a resolution cannot be found at this stage, the file is escalated to the Manager of ELCC Programs and Services. If a resolution cannot still be found, the Supervisor will send a formal letter from our Director. All citizens must follow the established chain of command. Any citizen who bypasses a step will be redirected to the correct contact.
Contact: ELCCevents@metisnation.org
Early Learning Developmental Resource Consultant (DRC) Program
For general inquiries about the DRC Program, please get in touch with us. For client-specific questions, please contact the Developmental Resource Consultant directly. We cannot disclose any client information to any third party without the client’s signed consent. If you do not know who your DRC is, please email us, and we will connect you.
ELCC DRC Complaints, Declined Applications, and Appeals
If you have a complaint, your application has been declined, or you would like to appeal a decision by the Early Learning Developmental Resource Consultant team, please contact the DRC team Supervisor. You should receive a response within 4–6 business days regarding the next steps.
If a resolution cannot be found at this stage, the file is escalated to the Manager of ELCC Programs and Services. If a resolution cannot still be found, we will send a formal letter from our Director. All citizens must follow the established chain of command. Any citizen who bypasses a step will be redirected to the correct contact.
Contact: DRCsupport@metisnation.org
Denied Application Complaints Due to Incomplete Registry Files
Have a complaint or question about an application being denied due to an incomplete registry file or a citizenship file issue? The Direct Benefits team can help you find out why. You can reach them by email at DirectBenefits@metisnation.org.
ELCC staff must ensure that all citizens accessing their programs have a complete MNO registry file. Any file returned as incomplete will result in an automatic decline for many ELCC programs. Files are reviewed on the anniversary of the agreement date.
If their file is still incomplete at that time, they will be given a 60-day notice that their support will end. Please note that ELCC staff cannot speak to specific citizen files within the MNO Registry, as we do not have access to that information. DO NOT contact the ELCC team regarding incomplete citizenship files.
All questions of this nature will be redirected to the Direct Benefits team. We cannot provide the reason your file is incomplete; only MNO Registry staff can. A formal letter from the Manager, ELCC Programs and Services, is sent to every citizen once ELCC has received notification that an applicant’s registry file is incomplete. This letter outlines the policy, the items declined, and the contact person for questions.
Questions Regarding Programs and Services for Youth 13 – 18
As much as we would like to provide programming and services to all Métis children and youth aged 18 and younger, at this time, the ELCC programs and services can only support Métis children ages 0–12. This is in accordance with our funding terms and conditions. ELCC has no control over programs or supports for Métis youth aged 13 –18. We cannot answer questions regarding programming for children and youth in this age range. Any questions that come to ELCC regarding 13–18-year-old youth or programming are automatically redirected to the OneMNO team by email at ContactUs@metisnation.org or by phone at 1-800-263-4889 Ext. 7.
ELCC Partnerships and Funding Questions
Have questions or inquiries about ELCC partnerships, infrastructure, or funding? For general inquiries about partnerships, complaints, or council camp funding, please contact us. If a question cannot be answered, it will be escalated to the Manager of Early Learning and Child Care Partnerships and Infrastructure. If a resolution cannot be found at this stage, the file is then escalated to the Director of Education and Training.
Contact: ELCCpartnerships@metisnation.org
**Please note that contacting the President of the Métis Nation of Ontario or the PCMNO directly will not expedite the handling of your complaint or appeal. Any emails sent to the President or the PCMNO regarding ELCC programming will be forwarded to our team to begin the appeal process. All appeal decisions that reach the Director of Education and Training are final